Why isn't my account syncing with Outlook 2016 on Windows?

At the moment, only personal Microsoft accounts using an Outlook.com domain are able to sync between Microsoft To-Do and Outlook 2016. If your personal Microsoft account uses a domain such as @outlook.com, @hotmail.com, @live.com or @msn.com, then your to-dos should sync automatically between Microsoft To-Do and Outlook 2016 on Windows. 

However, if you’re using a personal Microsoft account registered to a different domain, like @gmail.com or @yahoo.com, your to-dos won’t sync automatically. In order to sync your to-dos between Microsoft To-Do and Outlook 2016, you’ll need to a create a new alias for your account by registering a new outlook.com email address.  To create a new alias, just do the following:

  • Head to https://account.live.com/names/Manage and log in to your personal Microsoft account.

  • Under Account alias(es), select Add email.

  • Make sure the option to Create a new email address and add it as an alias is selected and enter a new @outlook.com address.

  • Select Add alias.

  • Once the new alias has been added to your account, just select the option to Make primary.

Now that your new @outlook.com address is the primary alias for your account, you’ll need to update your Microsoft account within Outlook 2016:

  • First, remove your initial Microsoft account.

  • Then add your new @outlook.com email address as an Office 365 account to Outlook 2016 by heading to File>Add Account.

  • Enter your new @outlook.com email address and then select Connect.

  • Alternatively, you may need to enter your name, email address and password and then select Next.

  • If prompted, enter your password and then select OK.

  • Then just select Finish.

Your to-dos should then sync between Microsoft To-Do and Outlook 2016 automatically.   

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