What is OneDrive Error Code 1, 2 or 6?

OneDrive error 2 graphic_C3_201763135913

We’re sorry you’re having problems with OneDrive.

  • Error code 1 means an unknown error has occurred.

  • Error code 2 means that OneDrive has experienced a problem fetching your account details. Sign in to your Microsoft account to ensure there are no authentication issues.

  • Error code 6 means a timeout error has occurred. We recommend restarting your computer or smart phone.

Please try the solutions below before contacting support:

  1. Check the internet connectivity on the device where OneDrive isn’t working.

  2. Check the status of Microsoft Office Online Services at the Service Health portal.

  3. Restart your computer or smart phone.

  4. Can you access other Microsoft services with your Microsoft account, such as Outlook.com or people.live.com? If you can, it may be a temporary problem with OneDrive. If you cannot, it could be account related, or a wider issue. 

If everything else is OK but you still need help, email the OneDrive support team. In a OneDrive mobile app, shake the device to get help.

Tip: Letting us know your location may help us resolve your issue more quickly.

All fixed?

If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

Need more help?

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