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What do the OneDrive error codes mean?

What do the OneDrive error codes mean?

OneDrive error 2 graphic

We’re sorry you’re having problems with OneDrive. Select your error code from the list below to learn more.

Error Code 1 means an unknown error has occurred, but there are a couple of other checks that may help you get OneDrive working again.

Check that you can access OneDrive online

  1. Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.

    OneDrive SyncClient with blue cloud and white cloud icons

    Note: You might need to click the Show hidden icons arrow The Show hidden icons button. next to the notification area to see the OneDrive icon. If the icon doesn't appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.

  2. In the activity center, select More More button in OneDrive app for Android

  3. Select View online.

    Note: If you're having problems signing in to OneDrive.com online, check the status of Microsoft Office Online Services at the Service Health portal

Update to the latest version of OneDrive

OneDrive and Windows are frequently updated and keeping your PC up-to-date can help sync problems.

  1. Download the latest Windows updates to get the most out of OneDrive. The Windows 10 Fall Creators Update enables OneDrive Files On Demand which can help resolve sync problems. Learn more about OneDrive Files On-Demand.

  2. Download the latest version of OneDrive and install it. 

    Notes: 

    • If you already have the latest version, the installer setup will end automatically.

    • For more information on the latest version, read the release notes.

  3. Restart your PC

  4. Press  Press the Windows key , search for OneDrive and then open the OneDrive desktop app.

Error code 2 means that OneDrive has experienced a problem fetching your account details.

Sign in to your Microsoft account to ensure there are no authentication issues.

Error Code 6 means a timeout error has occurred. We recommend restarting your computer or smart phone.

Please try the solutions below before contacting support:

  1. Check the internet connectivity on the device where OneDrive isn’t working.

  2. Check the status of Microsoft Office Online Services at the Service Health portal.

  3. Restart your computer or smart phone.

  4. Can you access other Microsoft services with your Microsoft account, such as Outlook.com or people.live.com? If you can, it may be a temporary problem with OneDrive. If you cannot, it could be account related, or a wider issue. 

Error Code 0x8004de40 means OneDrive is having difficulties connecting to the cloud. If you are using a cable to connect to the Internet, please read about How to fix your network connection.

If you are using Wi-Fi, read How to fix Wi-Fi problems.

You may see Error Codes 0x8004de85 or 0x8004de8a if there is a problem with your OneDrive account, including a missing account, or a mismatch if you sign in with a personal Microsoft account and a work or school account. 

Sign in to your personal Microsoft account or Office 365 account to ensure there are no authentication issues, then check your OneDrive app accounts:

  1. Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.

    OneDrive SyncClient with blue cloud and white cloud icons

    Note: You might need to click the Show hidden icons arrow The Show hidden icons button. next to the notification area to see the OneDrive icon. If the icon doesn't appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.

  2. In the activity center, select More More button in OneDrive app for Android

  3. Select the Account tab to ensure the correct or expected account is being displayed.

You may see Error Code 0x8004def7 if you have exceeded your storage capacity and or your account has been suspended my account was suspended.

Learn what you can do When your OneDrive account is frozen.

Error code 0x8004de90 will be displayed if OneDrive has not been set up fully.

  1. Press  Press the Windows key , search for OneDrive and then open the OneDrive desktop app

  2. When OneDrive Setup starts, enter your Microsoft account email address, and then select Sign in to set up your account.

Error Code 0x80070005 suggests there is an issue with OneDrive updates.

  1. Press  Press the Windows key  and type Updates 

  2. Select Check for updates and install all available Windows Updates.

  3. After Windows updates have completed, press  Press the Windows key  + R to open a Run window.

  4. Type %localappdata%\Microsoft\OneDrive\update and press OK.

  5. Double click on OneDriveSetup.exe to install the latest version of OneDrive.

Need more help?

More fixes for recent OneDrive issues

If everything else is OK but you still need help, email the OneDrive support team. In a OneDrive mobile app, shake the device to get help.

Tips: 

  • Letting us know your location may help us resolve your issue more quickly.

  • All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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