Welcome to Office 365 for Administrators: Supporting Users Part 1

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Welcome to Office 365: Supporting Users. I'm Sharon Bennett, a Microsoft Certified Solutions Expert in cloud platform, infrastructure, and Office 365, and I'll be leading you through this Office 365 course. You can use this course to support your existing internal users who may be new to the Office 365 environment or for your own learning and growth.

In this course, we are going to explore the various Office 365 applications included in your subscription, including the popular Word and Excel productivity applications, as well as new services, such as Power BI and Delve.

If you're ready, grab your favorite beverage and let's dive into Office 365: Supporting Users.

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Benefits

  • Learn from recognized industry experts, and get the business, tech, and creative skills that are most in demand.

  • Receive personal recommendations based on your LinkedIn profile.

  • Stream courses from your computer or mobile device.

  • Take courses for every level – beginner to advanced.

  • Practice while you learn with quizzes, exercise files, and coding windows.

  • Provide learning for your team or entire organization, with an easy to use experience for managing users, curating content and measuring engagement


For businesses with 150+ licenses Request Office 365 onboarding assistance from FastTrack

You can request remote and personalized assistance with onboarding. Our FastTrack engineers will help you plan your Office 365 project, assess your technical environment, provide remediation guidance, and provide user adoption assistance. For businesses with at least 500 licenses, Microsoft also provides personalized assistance to migrate data to Office 365.

See the FastTrack Center Video: http://aka.ms/meetfasttrack

Get started today: http://fasttrack.microsoft.com

Tip: Businesses with 1-149 licenses still have access to FastTrack guidance via links in the Admin Center and also available at https://aka.ms/setupguidance.

Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, Skype, OneDrive, SharePoint, OneNote, Access, Delve, Yammer, Publisher, Sway, and Power BI. Find out how to troubleshoot common account and permissions issues and repair broken apps. Plus, learn how to make sure files are synced correctly between a user's desktop and the cloud. Microsoft solutions expert Sharon Bennett will make sure you have the answers to your users' most frequent questions—before they even ask.

Topics include:

  • Training users

  • Troubleshooting account and startup issues

  • Repairing Office apps

  • Working with Word, PowerPoint, Excel, Outlook, Visio, and OneNote

  • Communicating with Skype and Yammer

  • Using OneDrive and SharePoint

  • Fixing file synchronization issues

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