Use a screen reader to manage your contacts in Microsoft Teams

Use a screen reader to manage your contacts in Microsoft Teams

Read out loud symbol with the label Screen reader content. This topic is about using a screen reader with Office

This article is for people with visual impairments who use a screen reader program with the Office products and is part of the Office Accessibility content set. For more general help, see Office Support home.

Use Microsoft Teams with your keyboard and a screen reader, such as JAWS or NVDA, to add contacts to your directory, speed dial, or favorites. You can also browse the list of contacts and remove contacts from your directory.

Notes: 

  • New Office 365 features are released gradually to Office 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.

  • For keyboard shortcuts, go to Keyboard shortcuts for Microsoft Teams.

  • This topic assumes that you are using JAWS. To learn about JAWS for Windows, refer to JAWS for Windows Quick Start Guide.

  • This topic makes note of the NVDA functionality as well. To learn more about NVDA, go to NV Access | Get Help.

  • This topic assumes you are using this app with a PC. Some navigation and gestures might be different for a Windows phone or tablet.

In this topic

Add a contact

The contacts from your organization are already part of Microsoft Teams, so you can easily add internal contacts to your personal directory in the Calls view. You can also add external contacts. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Ctrl+5.

  2. Press the Tab key until you hear: "Groups."

  3. Press the Right arrow key once. You hear: "A-Z." Press Enter to select.

  4. Press the Tab key until you reach the Add contact button and press Enter.

  5. Type the name of the contact and press Enter. You hear: "Add."

  6. Do one of the following:

    • If you're adding an internal contact, press Enter. The contact is added to your contacts list.

    • If you're adding an external contact, press Enter. A new dialog opens. Press the Tab key until you reach the Phone* text field. Type the contact's phone number and press Enter.

Add a contact to favorites

You can add contacts to your favorites list in the Chat view.

  1. To go to the Chat view, press Ctrl+2. You land in the list of your recent chats.

  2. Press Ctrl+F6 until you hear: "Recent."

  3. Press the Right arrow key once. You hear: "Contacts." Press Enter to select.

  4. Press the Tab key until you hear "Favorites" and press Enter.

  5. You hear: "Add a contact to this group." Press Enter to select.

  6. Type the name of the contact and press Enter.

  7. Press the Tab key until you hear "Add," and then press Enter.

Add a contact to speed dial

You can add contacts to speed dial in the Calls view. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Ctrl+5. You land on the Contacts option.

  2. Press the Tab key until you reach the Add contact button and press Enter. The Add contact dialog opens.

  3. Type the name of the contact and press Enter. You hear: "Add." To add the contact to speed dial, press Enter.

Browse your contacts lists

Browse your contacts list in the Chat or Calls view to quickly connect with the right person.

Browse your contacts in the Chat view

In the Chat view, you can browse, for example, contacts you've added to your favorites or your contacts from Skype for Business.

  1. To go to the Chat view, press Ctrl+2.

  2. Press Ctrl+F6 until you hear: "Recent."

  3. Press the Right arrow key once. You hear: "Contacts." Press Enter to select.

  4. Press the Tab key until you hear: "Favorites."

  5. Press the Up or Down arrow key to move through the list of contacts.

Browse your contacts in the Calls view

In the Calls view's Groups page, you can find your contacts arranged into groups. If you've added people to speed dial or favorites, they will appear here. On the A-Z page, you can find the contacts that you've added into your directory.

  1. To go to the Calls view, press Ctrl+5. You land on the Contacts option.

  2. Press the Tab key until you hear: "Groups."

  3. Do one of the following:

    • To browse the list on the Groups page, press Enter. Use the Tab key and arrow keys to browse the list.

    • To browse the list on the A-Z page, press the Right arrow key once, and then press Enter. Use the Tab key and the Up and Down arrow keys to browse the list of contacts.

Remove a contact

You can remove contacts from your directory in the Calls view. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Ctrl+5. You land on the Contacts option.

  2. Press the Tab key until you hear: "Contacts."

  3. Press the Right arrow key once. You hear: "A-Z." Press Enter to select.

  4. Press the Tab key until you hear: "Name."

  5. Press the Down arrow key until you hear the contact you want to remove.

  6. Press the Right arrow key until you hear: "More options." Press Spacebar to select.

  7. Press the Down arrow key once. You hear: "Remove contact." Press Enter to select.

  8. The Confirm delete dialog opens. Press the Tab key until you hear "Confirm," and then press Enter.

See also

Use a screen reader to search for a conversation, person, or file in Microsoft Teams

Use a screen reader to chat in Microsoft Teams

Keyboard shortcuts for Microsoft Teams

Basic tasks using a screen reader with Microsoft Teams

Set up your device to work with accessibility in Office 365

Use a screen reader to explore and navigate Microsoft Teams

Use Microsoft Teams with your keyboard and VoiceOver, the built-in Mac OS screen reader, to add contacts to your directory, speed dial, or favorites. You can also browse the list of contacts and remove contacts from your directory.

Notes: 

  • New Office 365 features are released gradually to Office 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.

  • For keyboard shortcuts, go to Keyboard shortcuts for Microsoft Teams.

  • You can easily access the keyboard shortcuts list from within Microsoft Teams. Press Command+E to go to the Search field, type /keys, and then press Return.

  • This topic assumes that you are using the built-in Mac OS screen reader, VoiceOver. To learn more about using VoiceOver, go to VoiceOver Getting Started Guide.

In this topic

Add a contact

The contacts from your organization are already part of Microsoft Teams, so you can easily add internal contacts to your personal directory in the Calls view. You can also add external contacts. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Command+5. You land on the Contacts option.

  2. Press the Tab key until you hear: "Groups."

  3. Press the Right arrow key once. You hear: "AZ." Press Return to select.

  4. Press the Tab key until you reach the Add contact button and press Return.

  5. Type the name of the contact. The search results are updated as you type. To browse the search results, press the Down arrow. When you hear the contact you want to add, press Return. You hear: "Add button."

  6. Do one of the following:

    • If you're adding an internal contact, press Return. The contact is added to your contacts list.

    • If you're adding an external contact, press Return. A new dialog opens. Press the Tab key until you reach the Phone* text field. Type the contact's phone number and press Return.

Add a contact to favorites

You can add contacts to your favorites list in the Chat view.

  1. To go to the Chat view, press Command+2.

  2. Press Command+F6 until you hear: "Recent." Press Control+Option+Spacebar to select.

  3. Press the Right arrow key once. You hear: "Contacts." Press Spacebar to select.

  4. Press the Tab key until you hear "Favorites, expanded list box" and press Spacebar.

  5. You hear: "Add a contact to this group." Press Return to select.

  6. Type the name of the contact. The search results are updated as you type. To browse the search results, press the Down arrow. When you hear the contact you want to add to favorites, press Return.

  7. Press the Tab key until you hear "Add button," and then press Return.

Add a contact to speed dial

You can add contacts to speed dial in the Calls view. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Command+5. You land on the Contacts option.

  2. Press the Tab key until you reach the Add contact button.

  3. Type the name of the contact. The search results are updated as you type. To browse the search results, press the Down arrow. When you hear the contact you want to add to speed dial, press Return.

Browse your contacts lists

Browse your contacts list in the Chat or Calls view to quickly connect with the right person.

Browse your contacts in the Chat view

In the Chat view, you can browse, for example, contacts you've added to your favorites or your contacts from Skype for Business.

  1. To go to the Chat view, press Command+2.

  2. Press Command+F6 until you hear: "Recent." Press the Right arrow key once. You hear: "Contacts." Press Return to select.

  3. Press the Tab key once. You hear: "Favorites." Use the Up and Down arrow keys to browse the list of contacts.

Browse your contacts in the Calls view

In the Calls view's Groups page, you can find your contacts arranged into groups. If you've added people to speed dial or favorites, they will appear here. On the AZ page, you can find the contacts that you've added into your directory.

  1. To go to the Calls view, press Command+5. You land on the Contacts option.

  2. Press the Tab key until you hear: "Groups."

  3. Do one of the following:

    • To browse the list on the Groups page, press Control+Option+Spacebar. Use the Tab key and arrow keys to browse the list.

    • To browse the list on the AZ page, press the Right arrow key once, and then press Return. Use the Tab key and the Up and Down arrow keys to browse the list of contacts.

Remove a contact

You can remove contacts from your directory in the Calls view. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Command+5. You land on the Contacts option.

  2. Press the Tab key until you hear: "Groups."

  3. Press the Right arrow key once. You hear: "AZ." Press Return to select.

  4. Press the Tab key until you hear: "Add contact button."

  5. Press the Tab key once. You land in the contacts list.

  6. Press Down arrow until you hear the contact you want to remove.

  7. Press Right arrow key until you hear: "More options." Press Spacebar to select.

  8. Press the Down arrow key once. You hear: "Remove contact." Press Return to select.

  9. The Confirm delete dialog opens. Press the Tab key until you hear "Confirm button," and then press Return.

See also

Use a screen reader to search for a conversation, person, or file in Microsoft Teams

Use a screen reader to chat in Microsoft Teams

Keyboard shortcuts for Microsoft Teams

Basic tasks using a screen reader with Microsoft Teams

Set up your device to work with accessibility in Office 365

Use a screen reader to explore and navigate Microsoft Teams

Use Microsoft Teams in your browser with your keyboard and a screen reader such as JAWS or Narrator, the built-in Windows screen reader, to add contacts to your directory, speed dial, or favorites. You can also browse the list of contacts and remove contacts from your directory.

Notes: 

  • New Office 365 features are released gradually to Office 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.

  • For keyboard shortcuts, go to Keyboard shortcuts for Microsoft Teams.

  • This topic assumes that you are using the built-in Windows screen reader, Narrator. To learn more about using Narrator, go to Complete guide to Narrator.

  • Make sure the Narrator Scan Mode is switched off.

  • This topic makes note of the JAWS functionality as well. To learn more about JAWS for Windows, go to JAWS for Windows Quick Start Guide.

  • This topic makes note of the NVDA functionality as well. To learn more about NVDA, go to NV Access | Get Help.

  • This topic assumes you are using this app with a PC. Some navigation and gestures might be different for a Windows phone or tablet.

  • When you use Microsoft Teams on the web, we recommend that you use Microsoft Edge as your web browser and Narrator as your screen reader. Because Microsoft Teams on the web runs in your web browser, the keyboard shortcuts are different from those in the desktop program. For example, you’ll use Ctrl+F6 instead of F6 for jumping in and out of the commands. Also, common shortcuts like F1 (Help) and Ctrl+O (Open) apply to the web browser – not Microsoft Teams on the web.

    If you use Chrome or Firefox as your web browser, we recommend that you use JAWS or NVDA as your screen reader.

In this topic

Add a contact

The contacts from your organization are already part of Microsoft Teams, so you can easily add internal contacts to your personal directory in the Calls view. You can also add external contacts. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Ctrl+Shift+5.

  2. Press the Tab key until you hear: "Groups."

  3. Press the Right arrow once. You hear: "AZ." Press Enter to select.

  4. Press the Tab key until you reach the Add contact button and press Enter.

  5. Type the name of the contact and press Enter. You hear: "Add button."

  6. Do one of the following:

    • If you're adding an internal contact, press Enter. The contact is added to your directory.

    • If you're adding an external contact, press Enter. A new dialog opens. Press the Tab key until you reach the Phone* text field. Type the contact's phone number and press Enter.

Add a contact to favorites

You can add contacts to your favorites list in the Chat view.

  1. To go to the Chat view, press Ctrl+Shift+2.

  2. Press Ctrl+F6 until you hear: "Chat list."

  3. Press the Right arrow key once. You hear: "Contacts." Press Enter to select.

  4. Press the Tab key until you hear "Favorites button" and press Enter.

  5. You hear: "Add a contact to this group." Press Enter to select.

  6. Type the name of the contact and press Enter.

  7. Press the Tab key until you hear "Add button," and then press Enter.

Add a contact to speed dial

You can add contacts to speed dial in the Calls view. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Ctrl+Shift+5. You land on the Contacts option.

  2. Press the Tab key until you hear "Groups" and press Enter.

  3. Press the Tab key until you hear "Add contact" and press Enter. The Add contact dialog opens.

  4. Type the name of the contact and press Enter. You hear: "Add button." To add the contact to speed dial, press Enter.

Browse your contacts lists

Browse your contacts list in the Chat or Calls view to quickly connect with the right person.

Browse your contacts in the Chat view

In the Chat view, you can browse, for example, contacts you've added to your favorites or your contacts from Skype for Business.

  1. To go to the Chat view, press Ctrl+Shift+2.

  2. Press Ctrl+F6 until you hear: "Chat list."

  3. Press the Right arrow key once. You hear: "Contacts." Press Enter to select.

  4. Press the Tab key until you hear: "Favorites button."

  5. Press the Up or Down arrow key to move through the list of contacts.

Browse your contacts in the Calls view

In the Calls view's Groups page, you can find your contacts arranged into groups. If you've added people to speed dial or favorites, they will appear here. On the AZ page, you can find the contacts that you've added into your directory.

  1. To go to the Calls view, press Ctrl+Shift+5. You land on the Contacts option.

  2. Press the Tab key until you hear: "Groups."

  3. Do one of the following:

    • To browse the list on the Groups page, press Enter. Use the Tab key and arrow keys to browse the list.

    • To browse the list on the AZ page, press the Right arrow key once, and then press Enter. Use the Tab key and the Up and Down arrow keys to browse the list of contacts.

Remove a contact

You can remove contacts from your directory in the Calls view. You need an Enterprise Voice license to have the Calls view available.

  1. To go to the Calls view, press Ctrl+Shift+5.

  2. Press the Tab key until you hear: "Groups."

  3. Press the Right arrow once. You hear: "AZ." Press Enter to select.

  4. Press the Tab key until you hear: "Group."

  5. Press the Down arrow key until you hear the contact you want to remove.

  6. Press the Right arrow key until you hear "More options" and press Spacebar.

  7. Press the Down arrow key until you hear "Remove contact" and press Enter.

  8. The Confirm delete dialog opens. Press the Tab key until you hear "Confirm button," and then press Enter.

See also

Use a screen reader to search for a conversation, person, or file in Microsoft Teams

Use a screen reader to chat in Microsoft Teams

Keyboard shortcuts for Microsoft Teams

Basic tasks using a screen reader with Microsoft Teams

Use a screen reader to explore and navigate Microsoft Teams

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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