Understanding changes to Outlook.com, Hotmail.com, Live.com, and MSN.com

Last updated: January 2017

Changes are coming to Outlook.com! These changes are rolling out to customers worldwide and will affect users with email accounts ending in @outlook.com, @hotmail.com, @live.com, and @msn.com (and all country variations).

Why change Outlook.com?

We're upgrading the Outlook.com infrastructure so we can deliver improved performance, security, and reliability to our customers. We're also giving Outlook.com a fresh look and updated features that makes it easier to read and use. This modern look will closely match what's already in place in Outlook on the web, which is the cloud-based email application that's used by Office 365 home and business subscribers.

Check out this video for a peek at some of the new capabilities of Outlook.com.

Which version do I have?

While the upgrade is in process, some customers will use the new Outlook.com while others continue to use the legacy experience. How do you know whether your account has been upgraded? Compare your mailbox with the images below.



Outlook.com menu bar

Outlook Mail menu bar

Your new email home page

After the upgrade, you'll notice that your email home page looks a little different, and some of the controls have moved around. All of the functions you used before are still available but you might find them in a new location.

New Outlook.com home page with callouts showing the controls

How does the new Outlook.com compare to the old one?

This table shows where the controls and features you used before appear in the new Outlook.com experience.



Start a new email

New mail button in pre-upgrade Outlook.com New mail button in post-upgrade Outlook.com


Print option in pre-upgrade Outlook.com Print option in post-upgrade Outlook.com


Attachment option in pre-upgrade Outlook.com Attachment option in post-upgrade Outlook.com


Options menu in pre-upgrade Outlook.com Options menu in post-upgrade Outlook.com

Reading pane

Turn on reading pane in pre-upgrade Outlook.com Turn on reading pane in post-upgrade Outlook.com

Delete multiple items

Check the box next to each email message you want to delete Check the box next to each email message you want to delete

Frequently asked questions about the Outlook.com upgrade

All outlook.com, hotmail.com, live.com, and msn.com users have to upgrade to the new Outlook.com experience because the old email infrastructure is being retired.

No. Your email address will stay the same.

Immediately after upgrade, you might be unable to find old emails from your outlook.com, hotmail.com, live.com, or msn.com account. This is a known issue and is temporary. For immediate assistance, contact Customer Support.

Hover your mouse over your inbox until you see a checkbox appear next to each email message. Check the boxes next to all the messages you want to delete and select Delete.

Go to the Deleted Items folder and select Recover deleted items. Outlook gives you the option to Recover or Purge the email messages listed there.

Recover deleted mail

See Also

Welcome to Outlook.com (new version)

Get help with Outlook.com

Using email in Outlook on the web and Outlook.com

Using Calendar

Using contacts (People)

Using Tasks

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