Troubleshooting FindTime errors

These are the errors you may encounter with FindTime and what to do about them.

Unsupported Microsoft account

FindTime only works with an Office 365 Business account that uses a multi-tenant mailbox hosted in Exchange. If you try to sign in with any other email account you will receive an error similar to:

“This doesn't look like a work or school email. You can't sign in here with a personal account. Use your work or school account instead.”

“This doesn't look like a work or school email. You can't sign in here with a personal account. Use your work or school account instead.”

The only solution is to sign in with a supported email account.

SMTP address

The SMTP address error typically occurs during installation. FindTime uses emails in your Sent folder or existing appointments on your calendar to determine some of your settings.

The error will be similar to:

“We can't get your SMTP address. Please make sure you have at least one email in your Sent folder, or schedule an appointment or meeting on your calendar and try again.”

Send an email or create an appointment to fix the issue.

Mailbox connection

If an attempted sign in produces and error similar to the one below, you are probably dealing with a mailbox connection issue:

 “We are unable to connect to your mailbox either due to the access grant expiration or due to conditional multifactor authorization requirements. Please Try again. Hint: Try both on and off corpnet.”

Try to sign in again. If this does not resolve the issue, try signing in from outside your corporate network. After you have signed in once, you should then be able to access the FindTime on your network.

Also consider possible ADFS configuration issues. See Office Modern Auth & ADFS: Making it work for more. 

ADFS configuration issues

If you are directed to a blank page or receive an error similar to the one below when attempting to sign in or link FindTime, you are likely running into an issue caused by your ADFS configuration.

ADFS configuration error

See Office Modern Auth & ADFS: Making it work for how to resolve this. 

Contact support

If you receive an error suggesting you to contact support, try to sign in again before doing so. This rules out once-off issues that resolve themselves.

The error will be similar to:

“Please try again. If the problem persists, take a look at our troubleshooting information or contact us.”

“Please try again. If the problem persists, take a look at our troubleshooting information or contact us and provide us with this ID: [your ID goes here]”

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