Troubleshoot startup

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There will be times when an application will fail to start, or will throw an error. In these cases, your first line of defense is to ensure that both Windows and Office are up to date. Your next step is then to run the application in Safe Mode. And that's what I'm going to demonstrate here. There are two ways to launch an application in Safe Mode. You can either hold down the Control key while launching the application. Or you can use the Run Command. And that's what I'm going to do. Next, you'll go ahead and enter the name of the application / safe.

One of the exceptions to this rule happens to be with Word. You'll notice here that I'm actually using winword / safe. I'm going to go ahead and click OK. You may be prompted to accept the agreement, go ahead and click Accept. You'll notice when we're running in Safe Mode this looks pretty bare bones. And the reason for that is that templates have not been loaded and add-ins have not been loaded. This means that you can remove your add-ins safely if they've been causing you a problem. We're going to go ahead and remove one of the add-ins.

To do so, I first need a blank document. Click on File. New. Blank. And next, we'll find the add-ins in the Insert tab of the ribbon. Click in Add-ins. Manage Other Add-ins. I'm going to go ahead and remove the Microsoft Actions Pane 3, but in order to do so I must load the ActionsPane Schema. Click Go. I go ahead and select the ActionsPane Schema for the add-ins. Then my XML action packs. Select the action pack that I would like to remove. And then click Delete. Am I sure I really want to do this? Yes I am. Now I can go ahead and close Word. I don't want to save my document. And if that was the add-in that was causing me the problem, Word should now start normally.

The last step in troubleshooting a startup of an application is to ensure that you've updated any outdated drivers. To update drivers go to Device Manager. Go ahead and select your device that might be out of date. I'm just going to go ahead and select Mouse Driver just for our demonstration. You'll go ahead and right-click. And then you'll update the driver software. What will happen now is Windows will go out and try to find the updated driver for you. If it cannot find an updated driver, then you may have to refer to the manufacturer's website.

Following these troubleshooting techniques should help you get your applications back up and running and your users back to being productive.

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You can request remote and personalized assistance with onboarding. Our FastTrack engineers will help you plan your Office 365 project, assess your technical environment, provide remediation guidance, and provide user adoption assistance. For businesses with at least 500 licenses, Microsoft also provides personalized assistance to migrate data to Office 365.

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Tip: Businesses with 1-149 licenses still have access to FastTrack guidance via links in the Admin Center and also available at

Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, Skype, OneDrive, SharePoint, OneNote, Access, Delve, Yammer, Publisher, Sway, and Power BI. Find out how to troubleshoot common account and permissions issues and repair broken apps. Plus, learn how to make sure files are synced correctly between a user's desktop and the cloud. Microsoft solutions expert Sharon Bennett will make sure you have the answers to your users' most frequent questions—before they even ask.

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