Troubleshoot connected accounts in Outlook.com

Not all features are available in every region. If you don't see the connected accounts option, this feature might not be available for your account.

Incorrect settings are the most common problem when connecting accounts to Outlook.com. Confirm your account settings with your provider. After you set up your account, sign out and sign in again, and make sure that your settings are correct.

At this time, Outlook.com only supports rules on new items that are sent to your Outlook.com inbox.

Outlook.com doesn't filter messages sent to your connected account. Any junk email filtering occurs on the server that hosts your connected account.

Your calendar is linked to your Outlook.com account and not your connected account. Calendar invitations are sent from the account that's linked to your calendar.

The Outlook.com Sent Items folder only syncs what is available on the connected account server. If the item doesn't appear in the Sent Items folder of the connected account server, it will not appear in the Outlook.com Sent Items folder.

Syncing between your connected account and Outlook.com is one-way only. When you connect an account, Outlook.com syncs email from your connected account, but it doesn't sync any changes you make in Outlook.com back to your connected account. If you delete, move, or read an email from a connected account in Outlook.com, you won't see the change when you go to your connected account.

If you're not able to send or receive email from your connected account, this might be due to delays in syncing some connected accounts. We're aware of the issue and a fix will be released soon. In the meantime, we suggest you use the free Mail for Windows 10 app to send and receive email from your connected account. Read how to Set up email in Mail for Windows 10.

If you get a message that Outlook.com couldn't connect to the server for your connected account, select Back and make sure you entered the correct email address and password for your account. If that doesn't work, you might be attempting to connect a POP account. See What are IMAP and POP? and POP, IMAP, and SMTP settings for Outlook.com for more information.

If you use Outlook.com to access a GoDaddy domain, you might not be able to sync your accounts using IMAP. To resolve this, you should remove the connected account and reconfigure it as a POP connection. For instructions about how to reconfigure your GoDaddy domain, go to Set up your email address with POP.

If none of these steps resolve your issue, or you need to have IMAP enabled (it's disabled by default), contact GoDaddy support.

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See Also

Add your other email accounts to Outlook.com

Remove a connected account from Outlook.com

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