Share a phone line with a delegate in Microsoft Teams

Add a delegate or change delegate permissions

1. Go to Settings and more next to your profile picture at the top of Teams and choose Settings  > Calls .

2. Under Manage delegates, select Add a delegate.

   Note: If you don't see any options for delegation in your settings, it's likely because you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect.

3. Type the name of the desired delegate in the search box and select their name from the dropdown menu. 

4. When you add a delegate, you'll be able to grant them different permissions. Check the boxes next to the permissions you'd like them to have. 
   

5. Your delegate will receive a notification letting them know about their new status.

6. Your new delegate will now appear in your delegates list, and this list will be a selection in your call forwarding and simultaneous ring options. Return to the Calls settings main page to set up call forwarding to your delegates under Call handling and forwarding.

Make and receive calls as a delegate

Once you've been added as a delegate, you can make and receive calls on someone else's behalf.

1. Go to (or start) a one-on-one chat with the person you want to call. 

2. Or enter a number on the dial pad and select Call .

   

Keep in mind that any delegator (the person who assigned you as a delegate) can always see the calls you make and receive on their behalf.

Put calls on hold as a delegate

Delegates can also put calls on hold. Just select More actions in your call window and select Hold.

Everyone in the call will be notified that they've been put on hold, and you or your delegator can continue the call by clicking Resume. Delegators can turn off this permission by de-selecting Pick up held calls in the Delegate settings.

Join active calls as a delegator or delegate

Anyone with the proper permissions can join an active call.

1. Go to Calls  > Personal, where you'll see a list of active calls under Ongoing.

2. Select Join to join the call.

Call history

For the delegator, your call history will be shown as it always has. You will see the calls you've made and received on the shared line. 

As a delegate, you will see the calls you've made and received on behalf of the delegator in your call history. 

Change your delegator's call and delegate settings

As a delegate, you can view and edit call and delegate settings on behalf of someone else. 

1. Go to Settings and more next to your profile picture at the top of Teams and choose Settings > Calls .

2. Under Manage delegates, select Edit.

3. Go to People you support. Here, you'll see a list of the people you're a delegate for. Hover over any name in the list and select More options to see your choices: View permissions, Change delegates, and Change call settings.

4. Choose View permissions to edit the permissions of any of other delegates, Change delegates to add or remove delegates, or Change call settings to adjust your delegator's call settings.