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Set up email in Outlook for iOS mobile app

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This article is for setting up your email account only! If you're having trouble using the Outlook for iOS app, Open an in-app Outlook support ticket.

Step 1
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Open Outlook for iOS. The icon looks like this:

iOS Outlook app

If you don't have it yet, download it from the Apple Store.

Note:  Available for iOS devices using iOS 10.0 or higher.

Step 2
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First time using Outlook for iOS? Just tap Get Started.

If not, tap the menu icon the upper left corner.

Tap to open the collapsable menu in the corner

Tap Settings Outlook app settings > Add Account > Add Email Account.

Tap Add Account

Step 3
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Type your full email address, then tap Add Account.

Note: If you're asked to select your email provider, you may have to set up your email account manually using Exchange or IMAP/POP.

Enter your email address

Step 4
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Enter your email account password and tap Sign In.

Note: The sign in screen may look different for you depending on your email provider.

Enter your Outlook.com password

Step 5
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If 2-step verification for Office 365 is enabled, verify yourself using the method you set up (6 digit code, phone call, or using the Microsoft Authenticator app.

Check your text messages and enter the 6 digit code.

Step 6
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Tap Yes or Allow to give Outlook permission to sync calendar, contacts, etc.

Allow permissions.

Swipe through the intro and you're now ready to use Outlook for iOS!

Need help with Outlook for iOS?

If you want to set up an Exchange or IMAP or POP email account, use these instructions. If your email provider is Outlook.com (such as hotmail.com, live.com, etc.) or Office 365, we recommend you quit out of the app and start set up again to have server info set up automatically for you. To set up a POP account, see Set up a POP email account in Outlook for iOS or Android.

Set up an account manually in Outlook for iOS

  1. In Outlook for iOS, go to Settings > Add Account > Add Email Account.

  2. Enter email address. Tap Add Account.

  3. If you see the Select your email provider screen, choose IMAP for Exchange for Exchange ActiveSync or IMAP accounts.

  4. Enter your password and toggle on Use Advanced Settings.

  5. Enter the server setting information needed. Tap Sign In.

    Note: If you don't already know this info, you'll need to get it from your email provider or administrator. For a list of common server settings and reference help, see Server settings you'll need from your email provider.

Enter password for Exchange

  • If you're using Office 365 work or school account, use the settings below.

  • If your email provider is Outlook.com (such as hotmail.com, live.com, etc.), quit out of the app and try to set up automatically again.

  • If you have an Exchange or IMAP/POP account, you'll have to get server settings from your email provider or your IT admin to continue with manual set up.

For an Office 365 work or school account, set the following if available:

Incoming Server Settings

  • Domain\Username
    Make sure your full email address appears. For example, yourname@outlook.com.

  • Password
    Use the password that you use to access your email.

  • Server

    • Use outlook.office365.com for any work or school accounts hosted on Office 365 for business.

    Note: If you're setting up an Exchange-based account and you don't know the name of your Exchange Server, contact your administrator.

  • Port
    Use 443 or 993.

  • Security type
    Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

Outgoing SMTP Server Settings

  • SMTP Server

    • Use smtp.office365.com if you have an Office 365 for business account.

    • For Exchange email accounts, contact your email provider or system administrator.

  • Security Type
    Choose TLS.

  • Port Number
    Enter 587. Tap Next.

To change your password you must go to your email provider's website to change them.

  1. Go to your email provider's website.

    For example, if you use a @hotmail.com email account, sign into login.live.com or if you use Gmail, go to Gmail.com.

  2. Go to your account or profile settings.

  3. Change your password.

  4. Outlook for iOS will detect a sync error and will ask you to enter your password again.

If you are having difficulty getting Outlook for iOS to sync with your new password, delete your email account and then re-add it.

Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

First things first. If you're using an Outlook.com (includes hotmail.com, msn.com, live.com, etc.) email account, check the server status of Outlook.com here. Now choose from the options below:

We're listening.

This article was last updated on April 23, 2018 because of your feedback. If you still need help setting up email using Outlook for iOS, tell us about your question in detail using the comment box below so we can address it in the future.

  • Open an in-app Outlook support ticket.

  • If you have a work or school account that uses Office 365 for business or Exchange-based accounts, talk to your Office 365 admin or technical support.

See Also

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