Samsung Gallery and OneDrive

Samsung Gallery and OneDrive

To connect your Samsung Gallery to OneDrive

  1. Open the Samsung Gallery app settings.

  2. Tap Switch to OneDrive and follow the prompts to move your Samsung Cloud Gallery to OneDrive.

Notes: 

  • Samsung Gallery connection to OneDrive is available for certain models and markets only.

  • Your Samsung Gallery can only be connected to OneDrive personal accounts (i.e. not OneDrive for Business users).

  • Samsung Cloud customers moving to OneDrive will get 5 GB storage for free, plus a free 15 GB storage bonus for 1 year. Read What do I do when my Samsung OneDrive bonus expires?

If Samsung Gallery upload to OneDrive isn’t working

  1. If you connected your Samsung Gallery app to OneDrive, and see the error message "Something went wrong", close the app, start the connection again ensuring that all permissions are granted.

    Notes: 

    • Your Samsung Gallery can only be connected to OneDrive personal accounts (i.e. not OneDrive for Business users).

    • If the Samsung Gallery still doesn't sync to your OneDrive, please contact Samsung Customer Support via your device. Go to Settings > Accounts and backup > Samsung Cloud > More > Contact us > Error reports ensuring that Send system log data is enabled.

  2. If you connected your Samsung Gallery app to OneDrive, but images from other folders (e.g. Screenshots, social media folders) are not showing in your OneDrive camera roll, this is because the Samsung Gallery app doesn't support photos from additional folders. To resolve this:

    1. Disconnect your Samsung Gallery from OneDrive - see below.

    2. Ensure that OneDrive camera roll is enabled. Learn how to Automatically save photos and videos with OneDrive for Android.

To disconnect your Samsung Gallery from OneDrive

If you want to stop the Samsung Gallery app syncing photos to OneDrive and remove the Samsung data sharing permissions to your Microsoft Account, you'll need to edit how you sign-in to Microsoft:

  1. Open your Microsoft Account's Additional security options.

  2. Next to Samsung logo Samsung account, select Remove.

Learn more

Automatically save photos and videos with OneDrive for Android.

What do I do when my Samsung OneDrive bonus expires?

Troubleshoot OneDrive for Android app problems.

Need more help?

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Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Got feedback?
OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes.

Go to the OneDrive UserVoice.

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