Resolve the Docs.com error “Your document is no longer visible to others”

Important: The Docs.com service was retired on December 15, 2017. For more information, please see Important information about Docs.com end of service.

Issue

A document published on Docs.com no longer appears on your profile page, is no longer visible to others, and you may see the following error message:

“Your document is no longer visible to others. Our system flagged it as possibly containing sensitive information. To make it available to others, you can download it, review the content, and re-upload it.”

Background

Docs.com is flagging content that may contain sensitive or private data — such as personal or legal information.

Resolution

Please follow these steps to resolve the issue:

  1. If necessary, sign into Docs.com.

  2. Navigate to your document, and then click Edit details in the Details pane.

    Edit Details option in Docs.com

  3. On the Edit details screen, select Allow others to download your document.

    Dowcument download option in Docs.com

  4. Click the Save button.

  5. In the upper right corner of your browser window, click the ... menu button, and then click Download on the menu that appears.

    Download menu option in Docs.com

  6. Carefully review the downloaded document to make sure that it doesn’t include any sensitive or private information that shouldn’t be shared publicly.

  7. Re-publish the document after you have reviewed it by doing the following:

    • Click Edit details in the Details pane of your document.

    • On the Edit details screen, click Re-upload, and then select the reviewed document.

      Re-upload document option in Docs.com


See Also

Frequently Asked Questions about Docs.com

Manage Docs.com use in your organization

Unable to sign in to Docs.com with an Office 365 work or school account

Fixes or workarounds for recent Office issues

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