Reset OneDrive

Resetting OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset.

You won't lose any data by resetting or uninstalling OneDrive.

To reset the OneDrive desktop sync app in Windows

  1. Open a Run dialog by pressing Windows key  Press the Windows key  and R.

  2. Copy this and paste it into the dialog window then press OK

    %localappdata%\Microsoft\OneDrive\onedrive.exe /reset 

    If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.

    C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

  3. Manually restart OneDrive by going to Start  Press the Windows key , type OneDrive in the search box, and then click on the OneDrive desktop app.

Notes: 

  • Resetting OneDrive disconnects all your existing sync connections (including personal OneDrive and OneDrive for Business if set up). You won't lose files or data by resetting OneDrive on your computer.

  • If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read Choose which OneDrive folders to sync to your computer for more information.

  • You will need to complete this for your personal OneDrive and OneDrive for Business.

To reset the OneDrive store app in Windows

Tip: If you're not sure which OneDrive app you have, read Which OneDrive app do I have?

  1. Press Start  Press the Windows key  and enter apps:onedrive

  2. Select App settings

  3. Scroll down the list and select Reset.

To reset OneDrive on a Mac

  1. Quit OneDrive. (Select the cloud icon in the top tray, then select SettingsQuit OneDrive.)

  2. Find OneDrive in your Applications folder.

  3. Right-click OneDrive and select Show Package Contents.

  4. Browse to the Contents > Resources folder.

  5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

  6. Start OneDrive and finish the setup process.

    Notes: 

    • When choosing location, remember to select the previous OneDrive syncing location. This means your files won’t be downloaded again if they haven’t changed.

    • If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read Choose which OneDrive folders to sync to your computer for more information.

    • You will need to complete this for your personal OneDrive and OneDrive for Business.

    • Make sure you're using an updated version of the OneDrive app. Some older versions of the app don't have the reset commands. In that case, drag your old app to the Trash and then install the latest OneDrive app.

To reset OneDrive on Android

The best way to reset the app it to uninstall and reinstall it.

  1. Open Settings.

  2. Select Applications.

  3. Tap Manage Applications.

  4. Find and tap OneDrive.

  5. Tap Force Stop and then tap Clear data and Clear cache.

  6. Once completed, uninstall the app.

  7. Reinstall the app from Google Play.

To reset OneDrive on iOS

The best way to reset the app it to uninstall and reinstall it.

  1. Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Tap the 'X' in the corner and then accept the confirmation message to delete it.

  2. Perform a “soft reset” by pressing and holding both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds until you see the Apple logo. You can let go of both buttons after the Apple logo appears.

  3. Reinstall the OneDrive app from the App Store.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email Support icon

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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