PowerPoint crashes when you use media in your files

Last Updated: November 30, 2018

ISSUE

PowerPoint may crash when you open or use a PowerPoint file that contains media, such as an image or video.

This can occur if you have an older Intel 510, 520, or 620 graphics driver installed on your PC.

STATUS: WORKAROUND

Update your Intel graphics card driver to the latest version if you have one of the Intel graphics cards listed and you're experiencing PowerPoint crashes.

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See Also

Fixes or workarounds for recent issues in PowerPoint for Windows

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