OneDrive system requirements

OneDrive requires an active Microsoft account, or a work or school account. For help with creating a Microsoft account or signing in, see: Microsoft account help

For the best experience on the OneDrive website, we recommend using the latest version of Edge, Internet Explorer, Chrome, Firefox, or Safari.

OneDrive desktop sync app

The OneDrive desktop sync app (available on the download page of the OneDrive website) requires the following:

  • Operating system:

    • 32-bit or 64-bit version of Windows 10, Windows 8/8.1, or Windows 7.

      Notes: 

      • The OneDrive desktop sync app isn't supported on Windows XP or Linux.

      • OneDrive desktop sync app functionality is built into Windows 10 and Windows 8.1 and supports connecting to OneDrive for Business to sync your work or school files. For more information, see Sync files with the new OneDrive sync client in Windows.

    • Windows Server 2016, Windows Server 2012 (including R2), Windows Server 2008 R2, or Windows Server 2008 with Service Pack 2 and the Platform Update for Windows Server 2008.

    • Mac OS X 10.10 or later.

      Note: OneDrive is phasing out support for Mac OS X 10.10 and 10.11 on February 1st 2019. For more information, see OneDrive End Of Support Notice

  • Processor: 1.6 GHz or higher, or Intel-based Mac computer

  • Memory: 1 GB of RAM or higher

  • Resolution: 1024 × 576 minimum

  • Internet connection: High-speed Internet access is recommended.

  • File systems: NTFS or HFS+ (case insensitive) or APFS (case insensitive)

OneDrive mobile app

The OneDrive mobile app requires one of the following:

Contact support

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email Support icon

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact One Drive for Business support from your PC or Mac, open the activity center, select More > Send feedback > I don't like something.

One Drive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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