OneDrive for Business stops syncing libraries after you install Office 2016

Problem

This article contains information that applies when you use the OneDrive for Business sync client (groove.exe).

NOTE: To determine which OneDrive sync client you're using, seeĀ Which OneDrive sync client am I using?

Consider the following scenario.

  • You upgrade to Office 2016 on your computer.

  • When you use OneDrive for Business, your libraries stop syncing, and the icon overlays don't appear on synchronized files and folders.

Solution

To resolve this issue, follow these steps:

  1. Manually start the OneDrive for Business desktop app through the Start menu.

  2. Restart the computer.

    NOTE: After you restart your computer, you shouldn't have to manually start OneDrive for Business again. The OneDrive for Business desktop app should start on its own and then sync your libraries.

More information

This is a known issue. This issue occurs because OneDrive for Business doesn't restart after you install Office 2016.

Still need help? Go to Microsoft Community.

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