My Outlook Data File (.pst) password doesn’t work

If you have a password protected Outlook Data File (.pst) and didn’t select the Save this password in your password list check box, when you open the file, you are prompted for the password.

If the password that you type inside the Password box is incorrect, an error message appears.

Passwords are case-sensitive. Accidentally turning on CAPS LOCK is a common reason why a password attempt fails.

To learn how to change the password on an Outlook Data File, see Change the password for an Outlook Data File (.pst).

Important:  If you forget your password, Microsoft can’t recover it.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×