My email message doesn't send

You'll receive this notification when your email message has attachments that make it too large to send:

Error message when attachment is too large to send

The message is held in your Drafts folder (not your Outbox) where you can either remove attachments to reduce the file size or delete the message. If you delete the message, you'll continue to receive the attachment error message until you permanently delete the message from the Trash.

Remove attachments to reduce file size

  1. Browse the Drafts folder and select the message.

  2. Remove some of the attachments then click Send.

    Select the down arrow and Remove to remove the attachment

Delete the message

  1. Browse the Drafts folder and select the message.

  2. On the Home tab, select Delete.

    On the Home tab click the Delete button

  3. Browse the Trash folder and select the message.

  4. On the Home tab, select Delete.

    On the Home tab click the Delete button

If this doesn't solve the problem, select Help > Contact Support.

See Also

Where's my Outbox?

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