Monitor service health and maintenance

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Your staff and external customers rely on the services hosted in the Cloud. So, you need to ensure they are always available. In this section, you will learn some options available to monitor the service, health, and maintenance of the Cloud provision. We need to proactively be aware of any issues relating to the healthiness of the Cloud services that we rely on. There are number of Cloud monitoring tools available. These include the Cloud provider's web-based console, System Center Operations Manager, and System Center Global Service Monitor. The first place to look for health sectors is the Cloud provider's own web-based console.

An example would be the Office 365 Admin portal, or the Azure portal. They are free to use and allow you to review the status of the service or application services. These offer basic monitoring services only, and you may need to add or implement other monitoring tools that can alert you to when a threshold is met or the service is degraded. System Center Operations Manager, or SCOM, is part of the SCCM suite of tools. SCOM is the primary tool for monitoring an enterprise's environment and allows you to monitor multiple devices or services, both locally and in the Cloud.

The Cloud services can be connected to your on-premise monitoring system by using a VPN connection to the Cloud server. SCOM also helps you identify and resolve problems, record events and performance metrics, and offers a full cross-platform support for Windows, UNIX, and Linux. System Center Global Service Monitor is an extension of SCOM and offers a cloud-based service that allows you to monitor the availability of external web-based applications from multiple locations around the world. Rather than being a simple ping to a service, the Global Service Monitor focuses on the application service itself by monitoring the availability and performance of the app.

For truly global monitoring, you can use the GSM for multi-step work tests from up to 16 separate global locations. In the next movie, we will look at service agreements and the limited liability of the Cloud provider.

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For businesses with 150+ licenses Request Office 365 onboarding assistance from FastTrack

You can request remote and personalized assistance with onboarding. Our FastTrack engineers will help you plan your Office 365 project, assess your technical environment, provide remediation guidance, and provide user adoption assistance. For businesses with at least 500 licenses, Microsoft also provides personalized assistance to migrate data to Office 365.

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Tip: Businesses with 1-149 licenses still have access to FastTrack guidance via links in the Admin Center and also available at

Gain a new or enhanced understanding of cloud principles, service offerings, delivery mechanisms, and security requirements. This course focuses on the objectives for the first two domains of the Microsoft Cloud Fundamentals exam (98-369: Understand the Cloud and Enable Microsoft Cloud Services). IT professionals and those interested in pursuing certification can use this course as an exam preparation resource.

Topics include:

  • Cloud principles and security mechanisms

  • Cloud security requirements and policies

  • Cloud updates and availability

  • Types of cloud services

  • Signing up for cloud services

  • Configuring cloud services

  • Configuring Microsoft Intune

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