Managing Contacts in SharePoint Workspace 2010

Contacts are the people you interact with. You can add contacts to your personal list in the Launchbar. You can also manage your own contact.

What do you want to do?

Adding new contacts

Saving a contact as a file

Sending a contact to other people

Verifying contact identities

Resolving contact name conflicts

Creating an alias for a contact

Deleting a contact

Hiding a contact

Viewing diagnostic information about a contact

Viewing contact properties

Adding new contacts

To search for and add new contacts to your contact list in the Launchbar, do the following:

  1. Click the Home tab.

  2. Click Add Contact.

  3. In the Find User dialog box, enter the name or text you want to find in the Search For field.


    You can search using "Full Name", "First Name", "Last Name", "Business E-mail", or "Personal E-mail". The search will return all contacts in which a match is found in any of the valid fields. For example, the search string "john" would return contacts named "Andrew Johnson" because "john" is the first four characters in the "Last Name" field. As a rule of thumb, the more specific you make the search string (by typing more characters), the more specific and exacting your search result will be.

    You can rearrange the order of the columns in the Find User dialog box by dragging them. You can also remove columns (except for "Full Name") by right-clicking any column header and unchecking the name of the column to be removed. You can restore a removed column by right-clicking any column header and checking the name of the column to be restored. Any changes you make in the Find User dialog box apply only to the current search session. All defaults settings are restored the next time you open the Find User dialog box.

  4. Optional: Check Include Public Workspace Contact Directory if you want to include this directory in the search.

    By default, SharePoint Workspace searches your corporate network (if you belong to one) as well as your Known Contacts.

  5. Click Find.

  6. If a match is found, select it in the list.

    A presence icon displays next to each contact name in the list to allow you to see their online status. However, contact matches found via the Public Workspace Contact Directory always initially display with an "Unknown" status icon until you select them and add them to your contact list.

  7. To see more information about a selected contact match, click Properties.

    For example, you might want to take steps to verify the contact's identity.

  8. Click Add to add the contact to the list.

Adding a workspace member to your contact list

As new people become members of your workspaces, you may want to add their contacts to your personal list. Right-click the member you want to add and select Add to My Contacts.

You can also add a workspace member to your contact list by dragging.

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Saving a contact as a file

You can save a contact as a file and then send the contact file as an attachment in an e-mail.

  1. Right-click the contact and select Save Contact as File....

  2. In the Save Contact Info As... dialog box, select the location in which to save the contact file, and click Save.

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Sending a contact to other people

You can send a contact to other people as a file attachment in an e-mail message or in a Groove message.

  1. Right-click the contact.

  2. Select Send via Email to Selected Contacts....

  3. Enter one or more e-mail addresses in the To: field.

  4. If desired, edit the subject and text message.

    Note that the standard text message includes instructions for downloading SharePoint Workspace, in case a recipient does not have an account yet.

  5. Click OK.

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Verifying contact identities

We strongly recommend verifying contact identities to alleviate the risk of sharing sensitive information with unintended people. Depending on your account installation, many contact identities may already be verified by an administrator at your organization. SharePoint Workspace indicates verification status of people in your contact and member lists using the following colors:

  • Black: Not verified.

  • Green: Verified by you.

  • Teal: Verified by your organization.

  • Blue: Verified by your organization but outside your domain or cross-certified.

  • Red: Name conflict. Two contacts that have similar names display in red, regardless of their verification status. See Resolving name conflicts for more information.

The communication policies applied to your identity determine your ability to interact with other users depending on their verification status. These policies may do any of the following:

  • Prohibit you from communicating with any users who are not verified by an administrator in your organization.

  • Open the Contact Verification Alert dialog box (described below) to warn you before allowing you to communicate with users whose identities have not been verified.

  • Allow you to communicate with any contact without any warning or restriction.

Your organization's verification of other users may provide you with enough assurance about their identities. In some cases, especially if you are working with highly sensitive information, you may also want to manually verify a user's identity.

Responding to the Contact Verification Alert dialog box

The Contact Verification Alert dialog box displays if you try to communicate with a user whose identity has not been verified, and communication policies for your account identity are set to warn you about such users. You can do any of the following:

  • Select the user and click Verify Identity. Follow the instructions in the next section for manually verifying a contact identity.

  • Click Properties to view contact properties for a selected user.

  • Click Continue to ignore the user verification alert and continue with the activity.

  • Click Cancel to cancel the activity you were doing that resulted in a user verification alert.

Manually verifying a contact

SharePoint Workspace assigns a unique "digital fingerprint" to each contact identity. A digital fingerprint appears as a long string of letters and numbers (with punctuation marks for readability). These digital fingerprints are used for manually verifying the real-world identities of contacts you see in your workspaces and contact lists. You can also view the digital fingerprint assigned to your identity.

To manually verify a contact identity, do the following:

  1. Right-click the contact (or workspace member) you want to verify and then click Verify Identity....

    The Verify Identity dialog box displays information about your current relationships with the selected contact, such as workspaces you share, the number of messages you have exchanged, and your organizational relationship. If you do not have any relationships with the selected contact, the Verify Identity dialog box instead provides instructions for verifying the contact's identity by checking their digital fingerprint.

    Note: If SharePoint Workspace detects that two or more contacts have the same name, the Verify Identity dialog posts a warning message that advises you to assign an alias when you verify this contact.

  2. Do one of the following:

    • If you are sufficiently assured of the contact's identity from the information you see, click Verify.

      In the Verify Identity As dialog box, enter an alternative name for the contact if you think you need one, and click OK.

    • If you are not yet sufficiently assured of the contact's identity, and want to take more steps to verify their identity, click Still not sure? - Check fingerprint.

      Follow the steps in the Verify Identity dialog box for checking the contact's digital fingerprint, and click Verify.

      In the Verify Identity As dialog box, enter an alternative name for the contact if you think you need one, and click OK.

Unverifying a contact identity

You may occasionally have reason to change the verification status of contacts that you have manually verified so that they display as not verified.

  1. Right-click the contact (or workspace member) you want to unverify and select Verify Identity....

  2. Click Unverify.

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Resolving contact name conflicts

When two or more contacts have identical display names, their names display in red in contact lists, workspace member lists, and on their contact information cards. Display names are considered to be identical if they match exactly after removing leading, trailing, and multiple embedded spaces and converting the name to lowercase text.

For example, "Ann  Beebe" and "Ann Beebe" will result in a name conflict. However, "Ann Beebe" and "AnnBeebe" will not result in a name conflict.

It is important to distinguish between contact names so you do not accidentally start activities with the wrong contact. You can create an alias name for any of the conflicting contact names.

Additionally, in some rare cases, a name conflict may result from having obsolete contacts stored with your account. For example, perhaps a contact has activated a new account, has abandoned all activities in the previous account, but used the same display name for both. In this case, you can hide the obsolete contact as described below so that it no longer displays in any of your contact lists.

To resolve a name conflict, do the following:

  1. Right-click a name showing a conflict, and then click Resolve Name Conflict.

  2. Do any of the following:

    • Click View vCard... to see details for the selected contact. This might help you distinguish between contacts of the same name.

    • Click Alias Contact... to open the Alias dialog box where you can enter a unique display name for the contact.

    • Click Verify Identity... to go through the steps of verifying a contact's identity.

  3. Click Done.

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Creating an alias for a contact

You can display any contact (other than your own) under an alias. This is useful if you are having trouble distinguishing between contacts who have the same name.

  1. Right-click the contact and then click Alias Contact.

  2. Type an alias name and click OK.

    The alias name displays in place of the original name. To see the contact's original name you can open their contact information, or point at the alias name to display a pop-up window that shows the original name.

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Deleting a contact

To delete a contact from your contact list in the Launchbar:

  1. Select the contact you want to delete.

  2. Press the DELETE key and click Yes to confirm the deletion.

Contacts you delete from the contact list in the Launchbar may still appear in other contact lists, such as the To: drop-down lists in the Send Message or Send Invitation dialog boxes. This is because SharePoint Workspace stores contact information for all users with whom you interact in an aggregate list called "Known Contacts". This includes contacts you have added to your Launchbar contact list, plus members of your workspaces. Keep in mind that you may commonly have workspace members who are not also in your contact list.

You cannot delete the contacts who appear in your Known Contacts list. However, you can at least hide these contacts.

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Hiding a contact

Contacts may sometimes become obsolete for a variety of reasons. If you have obsolete contacts, you can hide them so that they are no longer listed in drop-down menus that show contacts.

  1. Open the Contact Manager.

  2. Select the contacts you want to hide.

  3. Click Hide to place the selected contacts in the Hidden Contacts list.

  4. Click OK.

Note: Hiding a contact will not automatically resolve an associated name conflict. If a contact you want to hide appears as a name conflict, see Resolving name conflicts for information.

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Viewing diagnostic information about a contact

You can view the diagnostic information for selected contacts. You may occasionally need to see this information for technical support purposes. If you need to send diagnostic information to a support technician, you can copy and paste the information in the Diagnostics dialog box into an email.

  1. Open the Contact Manager.

  2. Select the contact you want.

  3. Click Diagnostics.

    To copy information from the Contacts pane, right-click and click Select All, then right-click and click Copy.

    To copy information from the Awareness or Network Diagnostics panes, click Copy to Clipboard.

  4. Click OK.

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Viewing contact properties

To view the "properties" for any contact, right-click the contact and then click Properties. From contact properties you can:

  • View all information the selected contact has provided for their contact identity (for example, company name, telephone number, and e-mail address).

  • Send a message to the contact.

  • Invite the contact to a workspace in which you are already a member.

  • Create an alias for the contact to list them under a different display name.

  • Verify the contact's identity.

  • Show workspaces you share with the contact as members.

  • Show messages you have sent to or received from the contact.

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