Interacting with attachments from the drop-down menu causes unexpected behavior

Last Updated: September 17, 2019


Interacting with attachments from the drop-down menu causes one of the following scenarios:

  • Drag & Drop attachment to the desktop does not work.

  • Attachment preview does not work.

  • A duplicate "Save As" prompt is shown when choosing Save As....

  • A duplicate deletion prompt is shown when selecting Remove.

  • Duplicate attachments are opened when selecting Open.


When interacting with an attachment, use the read pane to avoid any of the above issues.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Outlook UserVoice

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.