How to get Outlook.com support

If you need help or support, you can use the Help button in Outlook.com.

Which version of Outlook.com are you using?

The instructions are slightly different depending on whether you're using the Outlook.com beta. Choose which version you're using to see the instructions that apply to you.

IF YOUR MAILBOX LOOKS LIKE...

IF YOUR MAILBOX LOOKS LIKE...

A screenshot of the top left corner of the Outlook.com beta mailbox

See Instructions for the Outlook.com beta.

A screenshot of the top left corner of the classic Outlook.com mailbox

See Instructions for classic Outlook.com.

Instructions for the Outlook.com beta

  1. Sign in to Outlook.com using a PC or Mac.

    Notes: 

  2. At the top of the page, select The Help Menu button .

    A screenshot shows the Help dialog box where you can enter information about an issue and then select the Get help button.

  3. Enter your question or issue in the Help box, and then select Get help.

  4. If self-help is not available for your issue, follow the prompts to submit your ticket to an Outlook.com support agent. We'll contact you via email.

Another way to get help is to select Contact Support in Support resources below.

Instructions for classic Outlook.com

  1. Sign in to Outlook.com using a PC or Mac.

    Notes: 

  2. At the top of the page, select The Help Menu button .

    A screenshot of the Help Menu button

  3. At the bottom of the Help pane, select Help.

  4. Enter your question or issue in the Contact Support box and select Get help.

  5. If self-help is not available for your issue, follow the prompts to submit your ticket to an Outlook.com support agent. We'll contact you via email.

Support resources

You can also get support from other Outlook.com users in our Community forum, or get help by selecting Contact Support below:

Community Forum button Contact Support button

Give feedback on Outlook.com

If you have a suggestion for how to improve Outlook.com, please visit our Uservoice Feedback channel, where you can tell us what you think and vote on other people’s ideas, too.

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