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How to access Outlook.com when traveling

Microsoft keeps an eye out for unusual sign-in activity on your account, just in case someone else is trying to get into your account. If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you.

When we detect a sign-in attempt from a new location or device, we add a second layer of protection and send you an email message and SMS alert.

Things to do before you travel

Keeping your Microsoft account security up-to-date

Security info is an alternate email address or phone number that you add to your account. If you forget your password, or if someone else is trying to take over your account, we send a security code to that alternate email address or phone number. When you enter the code you received, we know that you’re really you and we can get you back into your Microsoft account. 

Add security info

  1. Go to the Security basics page and sign in with your Microsoft account.

  2. Select Update info > Add security info .

  3. Follow the instructions to enter your email or phone number. Microsoft will send a security code to that new email address or phone number.

  4. Enter the security code, and select Next. Your new security info will appear in your list.

Remove security info

  1. Go to the Security basics page and sign in with your Microsoft account.

  2. Select Update info.

  3. You may be asked to enter a security code to continue. If you don't have access to your alternate email or phone number, choose get a code a different way. Use the drop-down list to choose security info that you can access, or choose I don't have any of these.

  4. You’ll see your security info under Microsoft account. Choose Remove for any you want to remove. You may be asked to add new security info before you can remove the old info.

Add a trusted device to your Microsoft account

On trusted devices, you don't need to enter a security code each time you try to access sensitive info.

  1. On the device you want to make a trusted device, go to the Security settings page and sign in to your Microsoft account.

  2. You'll be prompted to enter a security code. Choose whether to receive the code through email, text, or an authenticator app. Once you have the code, enter it in the text box.

  3. Select the check box for I sign in frequently on this device. Don't ask me for a code.

    A screenshot of the trusted device dialog

  4. Select Submit.

You can now sign in and edit your info on this device whenever you want, without entering another security code.

Learn more

Download and install the Microsoft Authenticator app for Android, iOS or Windows Phone.

See more topics about how to protect your Microsoft account.

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