Get help with the new Outlook on the web

If you have questions about how to use or manage the new Outlook on the web, these solutions might help.

Turn on the new Outlook on the web

At the top of the page, select the toggle next to Try the new Outlook to turn it on.

Toggle Try the new Outlook to turn it on

Change your settings

To quickly change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook on the web.

Turn off Focused Inbox

  1. Select Settings button to open Quick settings.

  2. Move the toggle next to Focused Inbox to off.

Show or hide the Reading pane

  1. Select Settings button to open Quick settings.

  2. Under Reading pane, choose Show on the right, Show on the bottom, or Hide.

Customize or turn off Conversation view

  1. Select Settings button to open Quick settings.

  2. Under Conversation view, choose whether you want the newest messages to appear at the bottom or top of the thread. If you don't want your messages to be organized by conversation, select Off.

Change your password

  1. At the top of the page, select your account picture.

    Outlook on the Web account picture

  2. Select View account > Change password.

Attach an email message to another message

  1. In the message list, select the message you want to attach.

  2. Drag the message into the message compose pane.

  3. Position the mouse below the subject line and release it.

    The message should be attached.

Find an attachment in a message in conversation view

In the beta, the default mode for viewing messages is conversation view. In this view, an email thread can include many items. If any item has an attachment associated with it, a paper clip icon appears next to that item in the message list.

To find the item with the attachment, scan the list of items in the thread. Look for the item with the paper clip next to it.

Create a calendar event

  1. At the bottom of the page, select Calendar .

  2. At the top of the page, select New event.

  3. Enter the details for your event, including a title, date, and time, and select Save.

Turn off the new Outlook on the web

At the top of the page, select the toggle next to The new Outlook to turn it off.

Try the new Outlook toggle

Get more help with the new Outlook on the web

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