FAQ

What is Microsoft Teams and why should I use it?

Microsoft Teams is the ultimate messaging app for your organization—a workspace for real-time collaboration and communication, meetings, file and app sharing, and even the occasional emoji! All in one place, all in the open, all accessible to everyone.

Here's why you should use it:

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Who can use Microsoft Teams?

Teams is a part of Office 365, so you need an Office 365 license to use it. Specifically, you need one of these licenses: Business Essentials, Business Premium, Enterprise E1, E3, E4, or E5.

Need more details? Check out How do I get access to Microsoft Teams?

To add someone from your organization to Teams, just open the app and send them a message or add them to a team. They'll automatically get an email invite and a notification.

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I'm switching from Skype for Business to Teams. What do I need to know?

You'll find a lot of familiar features as you make the switch from Skype for Business to Microsoft Teams—plus a few new things we hope you'll like!

Task

Skype for Business

Microsoft Teams

Chat (IM)

Start a chat with individuals or groups

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Turn a chat into a call

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Share a file with people in a chat

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Share a file with offline participants

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Add emoji

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Add GIFs and memes

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Threaded and persistent conversations

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Search for files, content, and people

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Meetings

Schedule a meeting from Outlook

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Share desktop or app

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In-meeting access to chat and files

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Persistent chat before, during, and after the meeting

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@mention people and like conversations

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Calls

Make, forward, and transfer calls

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Mobile

Chat, call, and meet from your mobile device

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Plus Teams offers...

If you found this helpful, we have a whole guide for making the switch to Teams from Skype for Business.

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I'm a teacher using Teams. What special features are there for me?

Microsoft Teams is built for real-time collaboration and communication at all levels, and it keeps all your files in one place, freeing you up to dedicate yourself to your students. With Teams, you can:

Need more info? Try this guide: Microsoft Teams Getting Started Guide for Educators.

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What's the difference between a team and a channel?

A team is a group of people gathered to get something big done in your organization. Sometimes it’s your whole organization.

Teams are made up of channels, which are the conversations you have with your teammates. Each channel is dedicated to a specific topic, department, or project.

Teams and channels

For example, the Northwind Traders team has General, Marketing, Overview, and 35 more channels. All the conversations, meetings, files, and apps in the Marketing channel have to do with marketing, and everything in this channel is visible to everyone on the Northwind Traders team.

Channels are where the work actually gets done—where text, audio, and video conversations open to the whole team happen, where files are shared, and where apps are added.

While channel conversations are public, chats are just between you and someone else (or a group of people). Think of them like instant messages in Skype for Business or other messaging apps.

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What does it mean to be @mentioned?

An @mention is like a gentle tap on your shoulder—a way to get your attention in a channel conversation or chat.

When someone @mentions you, you get a notification in your Activity feed, and you also see a number next to the channel or chat you were @mentioned in. Click the notification to go directly to the point in the conversation where they mentioned you.

If you ever feel a little overwhelmed by all your @mentions, you can always filter your Activity feed to help sort them out.

To @mention someone, just type @ in the compose box and select their name from the menu that appears.

@mention with suggested people

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How do I create a new team?

Click Teams Teams button on the left side of the app, then click Add team at the bottom of your teams list. Go to the first tile in the Suggested teams view and click Create a team.

From there, you can invite people or even entire contact groups (aka "distribution lists") to join your team.

Now that you have a new team, why not add some new channels for specific conversation topics? Or even invite guests from outside your organization to help with a project?

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How do I add a team member?

If you're a team owner, go to the team name and click More options More options button > Add members.

This is also where you can invite guests from outside your organization to join your team.

Add multiple people by typing the name of a contact group (aka a "distribution list"), security group, or Office 365 group.

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How do I start a private chat?

To send a private message, first click New chat New chat button at the top of the app to start a new conversation. Type the name of the person or people you want to chat with in the To field. Then, compose your message and click Send Send button .

Need to add someone to a chat that's already going on? Just click Add people Add people to team button in the upper-right corner of the chat.

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Can I delete an old chat?

Getting rid of clutter is admirable. While you can't delete chat conversations right now, we're working on it, so stay tuned.

In the meanwhile, you can delete individual messages you've sent.

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How do I remove someone from a conversation?

Currently, there's no way to remove someone else from a group chat. You can always start a new conversation with a different group of people, though.

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How do I add guests to a team?

If you're a team owner, you can invite guests from outside your organization to your team.

Go to the team name, click More options More options button > Add members, and then enter the guest's email address.

Notes: 

  • Guests just need a valid email address.

  • If you receive a "You are not authorized" error while trying to add a guest, your organization doesn't allow guests. Contact your IT admin for more info.

Now that you have guests on your team, you might be curious to know what they can do while they're here or what settings you can change for them.

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How do I set guest permissions?

If you're a team owner, you can change guest permission settings by going to the team name and clicking More options More options button > Manage team.

Team menu with Manage team selected

Go to the Settings tab, and then click Guest permissions. Currently, you can give guests permission to add or remove channels.

If you're curious, here's a rundown of what guests can do in Teams.

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What are apps in Teams and why would I use them?

Apps help you find content from your favorite services and share it right in Teams. Here's how:

Chat with a bot

Bots provide answers, updates, and assistance in a channel. You can chat with them to get help with task management, scheduling, and more.

Share content on a tab

Tabs help you share content and functionality from a service in a channel. Connect to services like Excel, SharePoint, Zendesk, or a website of your choice.

Get updates from a connector

Connectors send updates and information directly to a channel. Get automatic updates from services like Twitter, RSS feeds, and GitHub.

Add rich content to your messages

These apps find content from different services and send it straight to a message. You can share things like weather reports, daily news, images, and videos with anyone you're talking to.

Get or make an app

Go to the Store to add a bot, tab, connector, or messaging app to Teams.

If you're interested, you can even build your own custom app.

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How do I configure an app for a team or my personal use?

To add and configure an app, click Store Store button in the bottom-left corner of Teams. Once you're in the Store, browse or search to find the app you want.

Or take it to the next level and build your own app. Check out the Microsoft Teams developer platform for step-by-step instructions.

Once you've created a custom app, go to the team name where you want to add it and click More options More options button > Manage team. On the Apps tab, click Upload a custom app in the bottom right corner.

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How do I block a bot?

Sick of hearing from a bot? You've got options.

To stop a bot from talking, find the name of your chat with the bot in your chat list, then click More options More options button > Mute.

Bot menu showing Mute option

Looking for a more permanent solution?

To remove a bot from a channel entirely, find the channel name, then click More options More options button > Manage team. On the Apps tab, click Uninstall Delete button next to the name of the bot you want to remove.

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Can I use Planner in Teams?

Good news for fans of organization and collaboration—Teams and Planner go hand in hand!

To start using them together, add a Planner tab to Teams. Just click Add a tab Add button next to your tabs at the top of a channel. Select Planner, then do one of the following:

  • Click Create a new plan and type a name for the new Planner board.

  • Click Use an existing plan and select an existing Planner board from the menu.

If you'd like to dive deeper into the details of managing your Planner tasks in teams, see Microsoft Teams: Using Planner to stay organized.

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Can I recover a deleted team or channel?

Yes and yes.

To recover a deleted team, talk to your IT admin. You can show them this blog post if they need instructions.

To recover a deleted channel, go to the team name and click More options More options button > Manage team. Go to the Channels tab. Find the channel in the Deleted section and click Restore. All the channel conversations, files, and tabs will be restored.

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What kind of information protection does Teams offer?

To meet your legal, regulatory and content security needs, Teams offers the following information protection capabilities through the Office 365 Security & Compliance Center:

Capability

Description

Archive

Any content stored in any Teams-related workload needs to be preserved immutably according to the enterprise corporate policy.

Compliance content search

Any content stored in any workload can be searched through rich filtering capabilities. All content can be exported to a specific container for compliance and litigation support​.

eDiscovery

Rich eDiscovery in-place capabilities, including case management, preservation, search, analysis, and export are available to help our customers simplify the eDiscovery process and quickly identify relevant data while decreasing cost and risk.

Legal hold

When any team or individual is put on in-place hold or litigation hold, the hold is placed on both the primary and the archived messages (not including edits or deletes).

Audit log search

All team activities and business events must be captured and available for customer search and export.

Exchange online protection

Email messages that are sent to a channel are filtered for spam, malware, malicious links, spoofing, and phishing via Exchange Online Protection and Advanced Threat Protection for Office 365.

Conditional access

We ensure that access to Teams is restricted to devices that are compliant with your IT admin or corporate organization set policies and security rules. This includes MDM and MAM support with Intune for iOS and Android.

For more information about these compliance features, see Overview of security and compliance in Office 365.

For more details about content searches and Teams, see the Teams section of Run a Content Search in the Office 365 Security & Compliance Center.

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