Configure email forwarding in Office 365

Last updated 12 February, 2018

As the admin of an Office 365 organization, you might have company requirements to set up email forwarding for a user’s mailbox. Email forwarding lets you forward email messages sent to a user's mailbox to another user’s mailbox inside or outside of your organization.

Configure email forwarding


  • You can only forward email to ONE account. It can be inside or outside your organization, such as a Gmail account. If you want the ability to forward to multiple email addresses, let us know: go to Office 365 user voice and click the vote button to vote for this feature.

  • Once you set up email forwarding, only new emails sent to the from mailbox will be fowarded.

  • Email forwarding requires that the from account has a license. If you're setting up email forwarding because the user has left your organization, another option is to convert their mailbox to a shared mailbox. This way several people can access it. However, a shared mailbox cannot exceed 50GB. 

You must have admin permissions in Office 365 to do this.

  1. Sign in to Office 365.

  2. Go to the Office 365 admin center.

  3. Select Users.

    Click on User.

  4. On the Active users page, choose the user who's email you want to forward.

    Choose a user.

  5. Scroll down to Mail Settings and expand using the drop-down. Click or tap Edit

    Screenshot: Chose Edit to configure email forwarding

  6. On the Email forwarding page, select Forward all email sent to this mailbox toggle, enter the forwarding address, and choose whether you want to keep a copy of forwarded emails. If you don't see this option, make sure a license is assigned to the user account. Click or tap Save to close.

    Screenshot: Enter forwarding email address

  7. Remember, don't delete the account of the user who's email you're forwarding or remove the license! 

All email sent to this mailbox will now be forwarded to

Important: You can't forward to multiple email addresses, you only forward to a single email address.

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