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Add or remove members from a shared mailbox

After you've created the shared mailbox, you may need to update the list of users who can access the shared mailbox. This topic explains how to add and remove members from a shared mailbox.

Add members to a shared mailbox

  1. In the Office 365 admin center, go to Groups > Shared mailboxes.

  2. Select the shared mailbox that you want to add members to.

  3. In the details pane next to Members, select Edit.

  4. Tap the Add members button on the top.

  5. If you only have a few users in your organization all of the users will display and you can select the checkbox next to their names.

    Otherwise, type their name or email address in the Search box, and then select the checkbox next to their name.

  6. Select Save to save the members you have added. It can take up to 60 minutes for the shared mailbox to show up for users in Outlook and Outlook on the web.

Remove members from a shared mailbox

  1. In the Office 365 admin center, go to Groups > Shared mailboxes.

  2. Select the shared mailbox that you want to remove members from.

  3. In the details pane next to Members, select Edit.

  4. If the shared mailbox only has a few members, they will all show here and you can remove the user by clicking the delete (x) icon next to the user's email address.

    Otherwise, type their name or email address in the Search members box, and then click the delete (x) icon next to the user's email address.

  5. Select Save to save the members you have removed. It can take up to 60 minutes for the shared mailbox to be removed for users in Outlook and Outlook on the web.

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