A OneDrive for Business file or folder never finishes synchronization

Problem

This article contains information that applies when you use the OneDrive for Business sync client (groove.exe).

NOTE: To determine which OneDrive sync client you're using, see Which OneDrive sync client am I using? 


You use OneDrive for Business to sync a Microsoft SharePoint library to your computer. When you view files in the local folder where files are synchronized, some folders or files continue to display the blue syncing indicator instead of the green check mark that indicates a successful sync. This behavior continues to occur, even after you wait for a long time.

Solution

There are several conditions that can cause a continuous sync issue. To resolve this issue, review the files for which you experience the issue to identify the potential cause.   
 

  • You encountered one of the following restrictions or limitations:

  • A file contains a link to another file, and that link was broken by relocation. For example, the folder may contain a Microsoft PowerPoint presentation that contains a link to a video file. Or, a webpage that was saved as a file may link to content in other files.

  • Local disk space to process the files is lacking.

  • Older versions only: A file in the library has no data. Files that contain no data are 0 KB.

  • The local path limit of 260 characters was exceeded. This includes counting from the root drive. For example, C:\.

If the sync still doesn't complete after you try to resolve the issue, you may have to repair sync connections. For more information about how to do this, go to Repair sync connections with the OneDrive for Business sync app.

More information

For more information, go to the following Microsoft websites:

Still need help? Go to Microsoft Community.

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