Why is Office taking so long to install?

If you see this error message, “Sorry it looks like you're on a slow connection…" or Office is taking a really long time to install, try these solutions.

Do you have an HP 4500 or HP 8500 Officejet printer? If so, stop the spooler service while you install Office.

Check to see if Office is installed

In Windows 8, on the Start screen, type the name of an application, like Word 2013. Search should open automatically as you type.

Windows 7: Click Start > All Programs > Microsoft Office 2013.

Restart your computer and switch to a wired connection

Sometimes restarting your computer is enough to fix the problem. Another thing that can speed things up is switching to a wired connection which is usually faster than wireless. After that, restart the Office Installation.

Temporarily turn off antivirus software

Turn off your antivirus software, and then restart the Office Installation. Don't forget to turn your antivirus software back on after you install Office.

If you need information on how to turn off your antivirus software, check the manufacturer's website.

Tip   Not sure which antivirus software you have? In Control Panel and click System and Security > Action Center > Security to find the name of the antivirus software installed on your computer.

Uninstall Office

For Mac, follow the steps in Uninstall Office 2011 from a Mac.

For Windows, click this Fix it, and then at the bottom of your browser screen, click Open.

Microsoft Fix it button

After Office is completely removed, restart the Office Installation.

Applies To: Publisher 2013, Office 2013, OneNote 2013, InfoPath 2013, Excel 2013, Project Professional 2013, Word 2013, PowerPoint 2013, Outlook 2013, Visio 2013, Visio Professional 2013, Access 2013, Project Standard 2013

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