Roll out a successful Yammer network

What is Yammer?

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Yammer is a private social network for organizations and is built around open communication. For example, you can use it to efficiently resolve support issues, gather feedback on projects and documents, and spread best practices. Yammer groups are a place where members can get up to speed on a project, participate in threaded discussions, and loop customers and vendors into conversations. Yammer also helps you discover relevant information, groups, files, and people so everyone can share their knowledge across departments and time zones. Let’s take an overlook of the key features of Yammer.

Yammer is the social workspace in Office 365

You start Yammer from the app launcher, just like any product or service. And, it’s based on the same Office 365 identity you use to sign in (your work or school account).

Clicking Yammer on the app launcher

The user interface looks like other social networks you may use in your personal life. For example, you can like and reply to a message, or post your own.

Posting and Replying

Teams can self-organize and collaborate more efficiently

Start collaborating by using groups. Groups appear on the left side of the page, and it's easy to navigate between different groups. Groups are often based on teams, projects, or topics of interest, and they can be public or private. Yammer consolidates group communication into one open place as a threaded conversation, so context is preserved.

A sample group thread with a reply

Everyone can tap into knowledge across organization

Because information is shared in an open environment, you can quickly search for answers and get results from different departments and time zones. This promotes sharing of ideas and helps break down silos within your organization.

Use the search box...

The Search box

...to get search results.

A sample search result set

Communication is efficient, practical, and helps get the job done

Let’s take a look at a conversation that directly impacts customer satisfaction and the bottom line.

An example group thread about defective bottles

Want more?

Yammer product page

Yammer admin center

Welcome to Yammer support

Yammer is the social workspace of Office 365.

Just start Yammer from the app launcher.

Yammer has the familiar features of other social networks you might have used.

For example, you can ask a question, and can get an answer, often in real-time.

With Yammer, teams can organize themselves into groups.

By using Yammer to communicate, everyone in your organization can stay in the loop.

Instead of being locked away in scattered email threads, information is shared, archived, and searchable.

Let’s look at a typical conversation that directly impacts the bottom line, not to mention customer satisfaction.

Tony is in Charleston, and has spotted a problem with the design of his company’s packaging.

He shares the problem on Yammer.

Colleagues in Dallas, Salt Lake City, and Phoenix chime in quickly, and agree that something must be done right away.

The problem is brought to my attention, and I have the authority to take action to solve the problem.

By using Yammer to get everyone looped in quickly, Contoso just saved a lot of time and money.

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