Using email in Outlook on the web and

Email accounts ending in,,, or are powered by If you use Outlook to view your work or school mail in a web browser, you're using Outlook on the web.

In this article

Sign in to Outlook

Sign in to using email accounts ending in,,, and Sign in to Outlook on the web using an Office 365 work or student account. To learn more, see Sign in to or Outlook on the web for business.

  1. Go to sign-in, enter your email address and password, and select Sign in.

  2. Select Sign in.

Outlook on the web

  1. Go to Office 365 sign-in, enter the email address and password for your work or school account, and select Sign in.

  2. Select Sign in.

Need help?

Sign out of Outlook

In the upper-right corner of the Outlook window, select your name or the symbol or picture for your account, and then choose Sign out.


  • To prevent Outlook from signing you in automatically, unselect Keep me signed in the next time you sign in.

  • To sign in to Office 365 using another account, select Use another account the next time you sign in.

To learn more, see Sign in to or Outlook on the web for business.

Change your password

In Outlook on the web

  1. Select Gear icon > Office 365 > Security & privacy > Password.

  2. Type your old password, and then type a new password and confirm it.

  3. Click Submit.


  1. Select your profile picture > View account > Change password.

  2. You might be asked to sign in. This is a security measure so even if you're already signed in, you'll be asked to provide a username and password.

  3. You might have to enter the last four digits of your phone number and then provide the code that's sent to your mobile phone.

  4. Type your old password followed by the new one.

Delete email or recover deleted email

Delete email

  • To delete a message, select it and then select Delete.

    Delete button on the ribbon in Outlook

  • To delete all messages in a folder, right-click the folder, and then select Delete all or Empty folder.

Recover email

  • To recover deleted email messages, go to the Deleted Items folder and select Recover deleted items. Outlook gives you the option to Recover or Purge the deleted items.

Create and send a new message

  1. At the top of the page, select New to create a new message.

    Create a new message

  2. Enter the names of the people you want to send your email to in the To line.

    To add recipients to the Cc or Bcc lines, select Cc or Bcc on the right side of the To line.

    A screenshot of the Cc button.

  3. On the Subject line, enter a brief description of your email.

  4. Type your email message, and choose Send.

Note: To insert an attachment or an inline picture in your message, see Attach files to emails and calendar events in Outlook on the web.

Reply, reply all, or forward an email message

  1. On the right side of the message pane, select Reply or Reply all, or select The More actions button. and then choose Reply, Reply all, or Forward.

    A screenshot of the Reply All button.

    Note: If the original email contains an attachment, Reply and Reply all won't include the attachment. If you choose Forward, the original message and any attachments will be included.

  2. Type your response, and then choose Send.

Print an email message

  1. Select the message you want to print.

  2. On the command bar at the top of the screen, choose The More commands icon. > Print.

  3. In the Print dialog box, select the printer options you want, choose Print, and then close the window.

    To learn more about printing messages, see Printing emails and calendars in

Create or delete an email folder

Create a folder

  1. Choose The Create new folder button to Create new folder. (The The Create new folder button is visible when your mouse is in the left navigation pane.)

    Create a folder

  2. In the box, enter a name for your new folder, and then press Enter.

To learn more about creating folders, see Working with message folders in Outlook Web App.

Delete a folder

  1. In the left pane, right-click the folder you want to delete.

  2. Select Delete, then select OK.

Search for a piece of mail

  1. In the Search Mail and People box, type who (name of a person) or what (a subject) you want to search for and press Enter.

    In the Search box, enter a search term

  2. Choose a specific folder to search, for example, your Inbox, or choose All folders.

    Note: Outlook returns results by highlighting the words that match your search words.

  3. Double-click to open the message in the returned results you want to open.

Archive old email messages

Archiving a message removes it from your inbox, but doesn't delete the message. You can find archived messages in your Archive folder.

  1. Choose the email that you want to archive.

  2. On the command bar, choose Archive.

    Archive email

    Note: If it's your first time archiving email, you'll be prompted to set up an Archive folder. Once your Archive folder is set up, you can drag and drop messages into that folder anytime.

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