Using add-ins in Outlook on the web

Add-ins for Outlook on the web are programs or utilities that help you automate certain tasks. Use Outlook on the web add-ins to extend email features by adding information or tools that you can use while you're viewing or creating email messages.

Note: Add-ins must be turned on to be activated in your email. See Manage add-ins.

Add-ins that come with Outlook on the web

Outlook on the web comes with several mail add-ins, such as My Templates, Bing Maps, and Suggested Meetings. This article describes these add-ins and explains how each of them works.

Note: If you're using Office 365, an additional add-in called Action Items is available. The Action Items add-in isn't available for Outlook on the web.

My Templates

Use the My Templates add-in to quickly insert pre-loaded text into an email message.

Use the My Templates add-in

  1. Select New in the toolbar to start writing a new email message.

  2. Type the recipient and subject on their respective lines.

  3. Your installed add-ins are located below the message body. Select the My Templates icon. If you have lots of add-ins, you may need to select the drop-down arrow to access My Templates.

    Screenshot of the lower area of an email message, below the body area, with the cursor pointing to the My Templates icon at the far right.
  4. Your My Templates add-ins will be displayed.

    Select the My Templates add-in

    Note: The pre-installed add-ins you have may vary based on your locale and subscription.

  5. By default, three templates are available in My Templates. Select one of them to insert specific text into the body of your message. For example, if you select I'll reply later, the message "Heading to a meeting. I'll get back to you soon." will be included in the email message you're drafting.

    Screenshot of My Templates 3 default templates: "I'll reply later" with text "Heading to a meeting. I'll get back to you soon.";  "I'm running late" with text "I'm running late," and "Lunch?" with text "Do you want to meet for lunch?"
  6. To edit the text in a template, select Edit Edit , add or modify the text as needed, and then select Save.

Add a template to the My Templates add-in

  1. Select +Template.

    Choose from one of the available templates
  2. Type a title for the template and the text you want to have inserted into your message, and then select Save.

    Screenshot of the My Templates panel of Outlook on the web during creation of a new template. Example text for the template name is "Please review", and example text for message is "Could you review the attached materials, and email me your comments?"
  3. The new template now appears as part of your My Templates list.

    Screenshot of My Templates  3 default templates, which are: "I'll reply later", "I'm running late",  and "Lunch?" and the "Please review" template added by the user.

Delete a template from the My Templates add-in

  • Select the Trash icon next to the template you want to delete. The template is deleted immediately, and there is no option to undo the deletion.

Bing Maps

Bing Maps is a contextual add-in, which means that it is activated automatically based on text in a message or calendar event. For example, if there is an address in an email message, you can select it to access a map of the location via the Bing Maps add-in.

Screenshot of an email message with text about a meeting and the meeting address is underlined to indicate that it can be selected to view in Bing Maps.

Bing Map

Use the Bing Maps add-in

  • Create and send an email message with a street address, city, state, and postal code in the body of the message. If the recipient opens the message in Outlook on the web, they should be able to select the address to open a map of the address location.

Suggested Meetings

Suggested Meetings is another contextual add-in. When you use the Suggested Meetings add-in, if there is a time and date in the body of an email message, you can select it to open the Suggested Meetings card and then schedule the event in your Outlook on the web calendar.

Screenshot of an email message with text about a meeting and the Suggested Meetings card with the meeting details and options to schedule the event and edit its details.

Use the Suggested Meetings add-in

  • Create and send an email message with at least a date and time in the body. If the recipient opens the message in Outlook on the web, they should be able to select the text to open a map of the address.

Action Items

Important: The Action Items add-in is only available in Outlook on the web for business. If you use your Microsoft account to sign in to the service, you won't see this feature. Additionally, the Action Items add-in only works on text in the English language.

Action Items is another contextual add-in. When you're using the Action Items add-in, if the body of the email message includes a task suggestion or other text that indicates an action that should be taken, the recipient will see Action Items on the add-in bar.

Screenshot of the Action Items card with title of "We think we've found an action item", text in the message body, and a flag for follow up.

Use the Action Items add-in (for Office 365 for business users only)

  • Create and send an email message with text that indicates an action should be taken in the body of the message. If the recipient opens the message in Outlook on the web, they will see Action Items on the add-in bar. Selecting Follow Up flags the item and adds it to the recipient's Tasks list. To learn about working with Tasks, see Using Tasks in Outlook on the web.

Manage add-ins

You can manage the add-ins that are available to you by selecting Settings Settings icon , and then Manage add-ins.

Choose Manage add-ins from the Settings menu
  • Choose My add-ins to see the list of add-ins that are available for you to use.

  • Use the slider to turn an add-in on or off.

  • You can also search for an add-in to use by using the Search box.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×