Use your own domain in Outlook.com Premium

Learn how to bring your own domain to Outlook.com Premium, and find answers to frequently asked questions about setting up Outlook.com Premium with your own domain.

Note: The Outlook.com Premium standalone offering was closed to new subscribers in October 2017. Many of the benefits in the standalone subscription are now included with subscriptions to Office 365 Home and Office 365 Personal. To learn more, see Outlook.com Premium closed to new subscribers.

On the Outlook.com Premium dashboard, select Use my own domain.

A screenshot of the Use my own domain button.

Enter your existing domain name and select Continue.

A screenshot of the Use your own domain page.

Note: Select I don’t want to use my own domain at any point to cancel this process.

If your domain is registered with a Microsoft partner (such as GoDaddy):

  1. You will be prompted to sign in to your account. Select Sign in to… to continue. Your browser will be automatically redirected to the partner’s secure website.

    A screenshot of the button to sign in to your domain registrar account.

  2. Sign in using the username (or customer number) and password for your domain registrar account.

  3. Select Allow or Accept to give Microsoft permission to automatically update the mail (MX) domain name system (DNS) records for your domain.

    A screenshot of the Accept button on the GoDaddy Confirm Access page.

    Warning: After the MX records for your domain are updated, any existing email addresses on your domain will no longer receive email until you set them up in Outlook.com Premium.

  4. On the next page, create your personalized email address using your email domain and complete the Outlook.com Premium checkout process.

If your domain is registered with another provider that’s not a Microsoft partner:

  1. You will need to manually verify that you own the domain name and update your mail (MX) domain name system (DNS) records. Open a new browser window or tab and go to your domain registrar’s website to sign in using the credentials for your domain registrar account.

  2. After you’ve successfully signed in to your domain registrar account, return to the Outlook.com Premium setup page and select the checkbox next to I’ve successfully signed in to domain registrar.

    A screenshot of the check box for I've successfully signed in to domain registrar.

  3. On your domain registrar’s website, find the DNS settings for your domain. The DNS settings may be called Edit DNS, Domain Settings, Advanced Settings, or something similar.

  4. After you’ve found the DNS settings for your domain on your domain registrar’s website, return to the Outlook.com Premium setup page and select the checkbox next to I found the DNS settings for…

    A screenshot of the check box for I found the DNS settings for my domain.

  5. On your domain registrar’s website, under the DNS settings for your domain, create a new MX record using the information provided on the Outlook.com Premium setup page under “Step 3. Create a new MX record”.

    You may have to specify “MX” as the DNS record type. Delete any other MX records that exist for the domain. When you’re done, be sure to save the new MX record settings on your domain registrar’s website.

  6. After you’ve created the new MX record for your domain on your domain registrar’s website, return to the Outlook.com Premium setup page and select the checkbox next to I created the new MX record, then select the Next button. Microsoft will attempt to automatically verify your new MX record.

    A screenshot of the check box for I created the new MX record.

    Warning: After the MX records for your domain are updated, any existing email addresses on your domain will no longer receive email until they're set up in Outlook.com Premium. When inviting others to join your subscription, make sure you don’t send the invitation to their addresses at the domain you’ve updated, as those email addresses won’t receive email until they've been set up in Outlook.com Premium.

  7. On the next page, create your personalized email address using your email domain and complete the Outlook.com Premium checkout process.

Yes, you can use your Windows Live Domain with Outlook.com Premium.

  1. On the Outlook.com Premium dashboard, select Use my own domain.

    A screenshot of the Use my own domain button.

  2. Enter your Windows Live Domain and select Continue.

  3. You will be prompted to sign in to your account. Select Sign in to… to continue. Your browser will be automatically redirected to the partner’s secure website.

  4. Sign in using the username and password for your Windows Live Domain account.

  5. Select Allow or Accept to give Microsoft permission to automatically update the email (MX) domain name system (DNS) records for your domain.

    Warning: After the MX records for your domain are updated, any existing email addresses on your domain will no longer receive email until they're set up in Outlook.com Premium. When inviting others to join your subscription, make sure you don’t send the invitation to their addresses at the domain you’ve updated, as those email addresses won’t receive email until they've been set up in Outlook.com Premium.

  6. On the next page, create your personalized email address using your email domain and complete the Outlook.com Premium checkout process.

Yes, your Outlook.com Premium subscription is the same price whether you use your own domain or create a personalized email domain when you sign up. If you use your own domain, you won’t be charged by Microsoft for the annual cost of your custom domain. However, you’ll still be responsible for any fees from your domain registrar.

You can use a domain from any registrar that allows you to edit or change your domain name system (DNS) mail (MX) records.

You’ll continue to own your email domain after you bring it over to Outlook.com Premium. You’ll retain ownership as long as you keep your domain name registration active with your domain registrar.

When you bring your own domain to Outlook.com Premium, you’ll also need to add any email addresses associated with that domain to Outlook.com Premium. Any email addresses that you do not invite to join your domain on Outlook.com Premium will no longer be able to send or receive email once you update your mail (MX) domain name system (DNS) records. For more information, see Invite others to join your Outlook.com Premium subscription.

Note: Outlook.com Premium currently does not allow you to bring over more than five (5) personalized email addresses, including your own.

If you don’t keep your domain name registration active with your domain registrar, you’ll lose ownership of your domain name. If that happens, the registrar might sell your domain name to another buyer. If you lose ownership, you won’t be able to use any of the personalized email addresses associated with your domain name, even if your Outlook.com Premium subscription remains active.

Warning: You won’t be able to send or receive any email using the email addresses associated with your domain name if your domain name registration becomes inactive. If your domain registrar sells your domain name to another buyer, the new owner can legally access email sent to any of the email addresses associated with your former domain name and redirect email to their own servers.

No, you can still access your existing email messages by signing in to your Outlook.com Premium account using your Microsoft account (an email address ending in @hotmail.com, @live.com, @msn.com, or @outlook.com, a phone number, or a Skype name).

If you don’t keep your domain name registration active with your domain registrar, you’ll lose ownership of your email domain. Loss of ownership of the domain name deactivates any email addresses associated with the domain name. People sharing your domain name will no longer be able to send or receive email using the email addresses associated with your email domain. However, they will still be able to access their Outlook.com Premium mailbox and all existing email messages by signing in with their Microsoft account (an email address ending in @hotmail.com, @live.com, @msn.com, or @outlook.com, a phone number, or a Skype name).

Yes, you’ll need to sign in to your Office 365 account as the administrator and remove your domain. For detailed instructions, go to Remove a domain from Office 365. If your domain in Office 365 has dependencies (for example, users, groups, and aliases), you’ll be provided a list of objects that you need to remove as well.

  1. Sign in to https://powerbi.microsoft.com/ using the email address and password you used for your Office 365 subscription.

    If you don't have an account in Power BI, select Sign up free.

  2. Select the App Launcher at the top of the page.

    A screenshot of the App Launcher in Power BI.

  3. Select the Admin tile.

  4. Select Yes, I want to be the admin.

  5. Follow the instructions to add the TXT record, and then select Okay, I've added the record.

  6. Go to https://portal.office.com/ and select the Admin tile.

  7. On the left side of the page, select Users > Active users.

  8. Next to each user that has the domain name you want to remove from Office 365, select the check box and then select Edit domains.

    Note: You can also delete users.

  9. Add "onmicrosoft.com" to the domain. For example, @contoso.com would become @contoso.onmicrosoft.com.

  10. On the left side of the page, select Settings > Domains.

  11. Select the domain you want to remove and select Remove.

If you’re using a custom email address such as jerri@contoso.com in your Microsoft account security info settings and you try to bring that domain to Outlook.com Premium, you will receive an error message.

To fix this issue, you'll need to remove this address from your Microsoft account security info settings:

  1. Go to https://account.live.com/proofs/manage.

  2. Next to your custom email address, select Remove.

  3. Select Add security info.

    A screenshot of the Add security info button.

  4. Select the arrow next to A phone number and select An alternate email address.

    A screenshot of the Add security info dialog.

  5. Enter your alternate email address and select Next. Follow the instructions to finish adding the alternate email address to your security info settings.

After you’ve have made the changes, return to https://premium.outlook.com, sign out, and then sign back in for the changes to take effect. You can then continue signing up for your personalized email address on Outlook.com Premium.

If your existing Microsoft account is linked to a mailbox that does not use Microsoft Exchange (such as Gmail, Yahoo! Mail, or a custom email address that’s not hosted by Microsoft) and you try to create your personalized email address using your Microsoft account, you’ll receive an error message.

To create a personalized email address in Outlook.com Premium, you need to have an email address ending in @outlook.com, @hotmail.com, @msn.com, or @live.com linked to your account. Follow these steps to create a new Outlook.com account so that you can complete the sign-up process in Outlook.com Premium:

  1. Go to Manage how you sign in to Microsoft.

  2. Select Add email.

  3. Select Create a new email address and add it as an alias.

  4. Enter an email address and select Add alias.

    A screenshot of the Add an alias page.

  5. Next to your new Outlook.com alias, select Make primary.

  6. Next to your original primary alias, select Remove.

  7. Sign in to https://premium.outlook.com using your new alias, and then complete the Outlook.com Premium sign-up process.

You need to direct the email for your domain to the Outlook.com Premium servers. To manually set up your DNS records to use your own email domain with Outlook.com Premium, follow these steps:

  1. Go to your domain registrar’s website to sign in using the username (or customer number) and password for your domain registrar account.

  2. On your domain registrar’s website, find the DNS settings for your domain. You may see Edit DNS, Domain Settings, Advanced Settings, or something similar.

  3. Create the following MX record:

    • Priority = 0

    • Host name = @

    • Points to address or value = xxxxxxxxx.pamx1.hotmail.com

    • TTL = 3600

  4. Save the MX record and delete any other MX records that exist for the domain.

  5. Create the following CNAME record:

    • Priority = - (or leave blank, depending on your registrar)

    • Host name = autodiscover.yourdomain.com

    • Points to address or value = autodiscover.outlook.com

    • TTL = 3600

  6. Save the CNAME record.

  7. Create the following TXT record:

    • Priority = - (or leave blank, depending on your registrar)

    • Host name = @

    • Points to address or value = v=spf1 include:outlook.com -all

    • TTL = 3600

  8. Save the TXT record.

  9. When you’ve finished, be sure to save the new DNS record settings on your domain registrar’s website.

    Warning: After the DNS records for your domain are updated, any existing email addresses on your domain will no longer receive email until they're set up in Outlook.com Premium. When inviting others to join your subscription, make sure you don’t send the invitation to their addresses at the domain you’ve updated, as those email addresses won’t receive email until they've been set up in Outlook.com Premium.

Related Topics

Select a new email domain in Outlook.com Premium
Use your own domain in Outlook.com Premium

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