Use a screen reader to find a contact in Skype for Business in Outlook on the web

Read out loud symbol with the label Screen reader content. This topic is about using a screen reader with Office

This article is for people who use a screen reader program with the Office products and is part of the Office Accessibility content set. For more general help, see Office Support home.

You can use Narrator, the built-in Windows screen reader, to find a contact in Skype for Business in Outlook on the web to find out, for example, whether they're available for instant messaging.

Notes: 

  • New Office 365 features are released gradually to Office 365 subscribers, so your app might not have these features yet. To learn how you could get new features faster, visit When do I get the newest features in Office 2016 for Office 365?.

  • This topic assumes that you are using the built-in Windows screen reader, Narrator. To learn more about using Narrator, go to Get started with Narrator.

  • This topic assumes you are using this app with a PC. Some navigation and gestures might be different for a Windows phone or tablet.

  • When you use Skype for Business in Outlook on the web, we recommend that you use Internet Explorer as your web browser. BecauseSkype for Business in Outlook on the web runs in your web browser, the keyboard shortcuts are different from those in the desktop program. For example, you’ll use Ctrl+F6 instead of F6 for jumping in and out of the commands. Also, common shortcuts like F1 (Help) and Ctrl+O (Open) apply to the web browser – not Skype for Business in Outlook on the web.

  1. Open Outlook on the web in your browser and, if necessary, sign in.

  2. Tab until you hear “Use the Down Arrow to use the Skype for Business conversations pane,” and then press the Down Arrow key. The Skype for Business conversations pane opens with the focus on the All contacts list, and you hear “Contacts, All contacts, Contact names.” In the upper-right corner of the pane, the Search Skype, Contacts, and New Chat buttons are available. In the lower-right corner of the pane, the Turn off chat notifications button is available.

  3. Tab until you hear “Search conversation, Type contact name, Edit, Type and text.”

  4. Type the name of the contact you want to find.

  5. When you hear “Search updated and <X> results found in your contacts,” to move to the list, press the Tab key twice. You hear the first contact’s initials, name, and status (for example, "Available" or "Busy").

  6. To move through the list, use the Down Arrow key.

  7. When you near the name of the contact you want, press Enter. A new pane opens with the contact’s name and status, with the focus in the text box, where you can type a message.

See also

Use a screen reader to send an instant message in Skype for Business in Outlook on the web

Get started using a screen reader with Skype for Business in Outlook on the web

Learn how to navigate Skype for Business using accessible features

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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