Unable to sign in to Docs.com with an Office 365 work or school account

Important: Microsoft is retiring the Docs.com service on Friday, December 15, 2017. Please move your existing Docs.com content to other file storage and sharing platforms as soon as possible, as Docs.com will no longer be available after this date. For more information, see Important information about Docs.com end of service.


Last updated: November 30, 2016

Issue

If you attempt to sign in to Docs.com with an Office 365 work or school account, you may receive the following error:

“Access to Docs.com has been turned off for your organization.”

Background

Docs.com is a consumer online service from Microsoft where you can sign in with a free Microsoft Account (for example, Hotmail, Live, or Outlook.com) to publish and discover Word documents, Excel spreadsheets, PowerPoint presentations, OneNote notebooks, Sway stories, and PDF files.

While Docs.com is also available for work and school logins, the Office 365 Tenant Administrator for your organization must first opt in to making Docs.com available for these types of accounts.

Resolution

If you are an organizational account user who cannot sign in to Docs.com, please contact your Office 365 Tenant Administrator, who can manage Docs.com use in your organization. If your organization chooses to prohibit its users from signing in to (or publishing documents and files to) Docs.com with a work or school account, you will only be able to publish your own, personal content with your personal Microsoft Account.

Important: If you are an Office 365 Tenant Administrator who has opted out of the Docs.com service for your organization, please note that any of your users who may have published content to Docs.com in the past will no longer be able to modify their content unless access to the service is restored. If you prefer to remove all of your organization's existing content from Docs.com, please contact docscom@microsoft.com with a statement to that effect and we will complete your request within two business days.


See Also

Fixes or workarounds for recent Office issues

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