Troubleshooting on mobile devices

Desktop or web app user? See Troubleshooting in the desktop and web app.

Want to find out what version you're on? On Windows Phone, tap More More button . For iOS and Android, tap More More button > Settings > About.

To download or update the Microsoft Teams mobile app, follow the link on our download page https://aka.ms/getteams. Or, you can go to the app store for your device: for iOS, go to the iOS App Store; for Android, go to the Google Play Store; and for Windows Phone go the Windows Store.

Microsoft Teams uses single sign-on through Active Directory on your mobile device. That means that there is one sign-in for Teams and your other Office 365 apps and you won't need to re-enter your credentials when you launch Teams or your Office 365 apps from the same device.

If your organization has multi-factor authentication set-up, then there can be an additional step and level of security associated with your sign-in. For example, after you enter your credentials, you might be asked to verify your sign-in via a phone call by providing a unique code, your thumbprint, or a PIN.

If you're having trouble signing in, see Why am I having trouble signing in to Microsoft Teams?

Here's where to go for release notes: Mobile device release notes or Desktop and web app release notes;.

Got a suggestion? We’d love to hear it. Whenever you’re in the iOS or Android mobile app, you can access the Feedback page by going to More More button > Settings > Send feedback. Alternately, you can report a problem there as well.

On iOS and Android, tap More More button > Settings >Help. You can select T-Bot or Help articles.

Let your IT admin know if the app keeps crashing. Your admin can work with us to fix the problem.

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