Troubleshooting issues in SharePoint

Sorry that something went wrong… we can't give you a specific answer to the problem here, but we’ll try to point you to the right place to get help.

If you're a user having problems with a public website or survey...

You’ll have to contact the company that owns the site you’re using. You can usually find contact information for a website or survey at the bottom of a page or in the "About" section of their navigation menus.

If you're a user at a business and you're getting errors on your organization site...

Contact the person who manages your SharePoint site. Very often the problem will be fixed by your administrator giving you the appropriate permissions to access the site.

If you don't know who to call, check with your manager or supervisor for help.

Tell your administrator what kind of problem you're experiencing, such as:

  • Problems uploading documents. Ask your admin to verify they have given you the appropriate permissions, and ask them to verify that the size of the document you’re trying to upload is not too big. One of these two issues are often the cause or problems when uploading documents.

  • Problems when signing in to your company's network or getting access to certain data.

  • Errors with format or permission when entering data into a line of business application such as a ledger or order form.

  • Problems accessing a page on your company's website (for example, it isn't there or returns an error).

Errors like this are problems with the page or application that is specifically written for your business, so can be fixed only by your company's SharePoint site administrator.

You may be asked to provide your SharePoint administrator with the following information to help them fix the problem:

  • The date and time the error occurred.

  • The page or site you were on when you got the error.

  • The action you tried when you got the error.

  • The correlation ID. This is a long hyphenated string on the error message, and is a key in helping administrators fix the problem.

If you're a SharePoint administrator or developer ...

As a SharePoint administrator, or app developer for a SharePoint site, here are some suggestions for how to find a solution.

If you host SharePoint on your own server (on-premises):

The Correlation ID or GUID that you get on an error or receive from an end user, is used with the Universal Logging System (ULS) logs to troubleshoot issues. Here are some resources that can help you view the logs:

If you're using SharePoint Online or Office 365:

For Office 365 and SharePoint Online you won't have access to the ULS logs. In this case you'll need to contact Microsoft for support. Support options are available here: Contact Office 365 for business support

Here are a few other resources to help you find solutions:

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