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Note:  To manage email notifications, see Change how often you receive missed activity emails.

iOSAndroid

Here are the notifications you should get by default

  • Chat—when someone sends you a message in a one-on-one or group chat.

  • Mentions—when you or a channel you're a member of is @mentioned.

  • Replies—when someone replies to your post in a channel, or to one that you've also replied to.

  • Calls—when someone calls you via Teams.

  • Meeting started—when someone joins a Teams meeting on your calendar.

Here’s how to troubleshoot common issues

Getting some notifications but not others.

Here’s a fix for it

Getting zero notifications on your mobile device.

Here’s a fix for it

Want notifications about activity in your channels?

Here’s a fix for it

Getting some notifications but not others

Your Notifications might be customized.

If you’re only getting alerts about certain kinds of activity, some notifications might be turned off.

Go to your profile picture at the top left of the app and select Notifications. Tap General activity and turn on the toggle next to any notifications you want to receive. 

Getting zero notifications on your mobile device

Teams notifications might be disabled.

There are two ways to fix notifications on your mobile device: one is through settings in Teams, the other is to go to the Settings app on your mobile device. 

We ask for permission when you first launch the app, but you may have skipped this step, or turned off notifications from the device’s Settings app.

Here’s what to do:  

  1. In Teams, go to your profile picture at the top left, then select Notifications.

  2. If your notifications are turned off, tap Open settings. 

  3. From the Settings app on your mobile device, select Notifications.  

  4. Toggle on Allow Notifications.

   Image shows Allow Notifications toggled to On position in Microsoft Teams

While you’re here, customize the way you receive notifications, including turning on sound to get a chime when a notification arrives.

Important: If Teams isn't showing in your iOS settings, uninstall and reinstall Teams to fix this issue.

Getting too many notifications on your mobile device

You might currently be active on the Teams web or desktop app.

Notifications are on by default on your mobile device, regardless of if you are active on desktop or web. To reduce distractions and draining your device’s battery, you can block notifications on your mobile device when you're using Teams on the web or the desktop app. You’ll start receiving mobile notifications once we detect that you’ve been inactive on the web or desktop for five minutes.
 

Note: Call notifications will be sent to mobile even if you are active on desktop. 

Here's what to do: 

Change this setting if you’d prefer to block notifications on your mobile device.

  1. In Teams, go to your profile picture at the top left of the app and tap Notifications.

  2. Under Block notifications, select When active on desktop and turn off the toggle to block notifications when active on desktop. You can also allow or block notifications when you're in a meeting by selecting When in meetings and turning on/off the toggle.

Note: If you still don’t get a notification on your mobile device, send a report to let us know. In the mobile app tap your profile picture > Settings > Help and feedback > Send feedback.

Getting an incorrect notification count on your mobile device

This is a known issue under investigation.

Teams might display an incorrect notification count on the iOS app badge. You'll still see the correct notification count in the desktop version of Microsoft Teams on both Windows and Mac.

For example, Teams on your desktop may indicate no unread messages, but Teams for iOS indicates that there are one or more unread messages.

Here are the notifications you should get by default

  • Chat—when someone sends you a message in a one-on-one or group chat.

  • Mentions—when you or a channel you're a member of is @mentioned.

  • Replies—when someone replies to your post in a channel, or to one that you've also replied to.

  • Calls—when someone calls you via Teams.

  • Meeting started—when someone joins a Teams meeting on your calendar.

Here’s how to troubleshoot some common issues

Getting some notifications but not others.

Here’s a fix for it

Getting zero notifications on your mobile device.

Here are some fixes for it

Want more notifications about channel activity?

Here’s a fix for it

Getting some notifications but not others

Notifications might be customized.

If you’re only getting alerts about certain kinds of activity, some notifications might be disabled.

  • Go to your profile photo at the top left of the Teams app and tap Notifications. Make sure that Show notifications toggle is turned on.  

From here, you can also customize the way you receive notifications. Tap an item in the list to access more customization options. 

  1. Tap the item you want to modify.

  2. Choose the way you get notified.

  Image shows allowing pop up screen for Notifications in Microsoft Teams

Getting too many notifications on your mobile device

You might currently be active on the Teams web or desktop app.

Notifications are on by default on your mobile device, regardless of if you are active on desktop or web. To reduce distractions and draining your device’s battery, you can block notifications on your mobile device when you're using Teams on the web or the desktop app. You’ll start receiving mobile notifications once we detect that you’ve been inactive on the web or desktop for five minutes.

Change this setting if you’d prefer to block notifications on your mobile device.

  1. In Teams, go to your profile picture at the top left of the app and tap Notifications.

  2. Under Block notifications, select When active on desktop and turn off the toggle to block notifications when active on desktop. You can also allow or block notifications when you're in a meeting by selecting When in meetings and turning on/off the toggle.

Getting zero notifications on your mobile device

Teams notifications might be disabled.

We ask for permission when you first launch the app, but you may have skipped this step, or turned off notifications from the device’s Settings app.

If notifications are off from your device’s Settings, go to your device’s Settings app to turn them on, or:

  1. In Teams, go to your profile picture > Notifications.

  2. Tap Open Settings to open the Settings app on your Android device. 

  3. Toggle Show notifications on.

Fixes by type of Android device

Android 6.0 and later

Make sure that permissions for Teams are enabled:

  1. Open the Settings app.

  2. Tap Apps.

  3. Choose Teams.

  4. Select Permissions and ensure that all permissions are enabled.

Android 6.0.1

Check that battery optimization is not preventing Teams from sending you notifications:

  1. Open the Settings app.

  2. Tap Battery.

  3. Tap More options More options button and choose Battery Optimization.

  4. Tap the down arrow and choose All apps.

  5. Tap Teams, then tap Don't optimize.

Third-party apps

Clean Master: This third-party app might be blocking Teams from sending notifications.

  1. Go to the app's Tools tab.

  2. Select the Notification Cleaner.

  3. Tap the gear icon Settings button.

  4. Disable this feature for Teams only or for all notifications.

Security Master: This third-party app might be blocking Teams from sending notifications.

  1. Go to the app's Notification Cleaner.

  2. Tap the gear icon Settings button.

  3. Ensure that Teams is unchecked and listed under Apps - Notifications Allowed.

Note: In some cases, you might need to uninstall the app to receive notifications.

Android device models

The following Android devices and models are known to have issues with Teams notifications.

Asus Zenfone (Android 7.0):

  • First, make sure that Teams is set to auto-start:

    • Open the Settings app.

    • Tap Power Management.

    • Select Auto-start Manager.

    • Find Teams and ensure it's enabled.

  • Next, list Teams as a protected app:

    • Open the Mobile Manager app.

    • Tap Boost > Enable Super Boost.

    • Select Protected app list.

    • Verify that Teams is on the list.

Asus Zenfone 2

  • Make sure that Teams is allowed to begin on startup from your auto-start manager:

    • Open the Apps app.

    • Tap Auto-start manager.

    • Toggle Teams to Allow.

Huawei Honor 6

  • First, list Teams as a protected app:

    • Open the Settings app.

    • Tap Power Saving > Protected apps.

    • Toggle Teams to enable it.

  • Then, turn on Teams in the Notification Manager:

    • Open the Settings app.

    • Tap Notification Manager.

    • Select Notify for Teams to receive push notifications.

Huawei Honor 8

  • First, list Teams as a protected app:

    • Open the Settings app.

    • Tap Advanced Settings > Battery Manager.

    • Tap Protected apps (or Close apps after screen lock).

    • Toggle Teams to enable it.

  • Next, ignore battery optimizations for Teams:

    • Open the Settings app.

    • Tap Apps > Advanced.

    • Select Ignore battery optimizations.

    • Choose Teams to ignore the app.

  • Finally, allow notifications from Teams:

    • Open the Settings app.

    • Select the Notification Panel & Status Bar.

    • Tap Notification Center and find Teams.

    • Make sure that Allow Notifications and Priority Display are active.

Huawei P8 Lite

  • First, set up Teams to run at startup:

    • Open the Phone Manager app.

    • Swipe left and tap Startup Manager.

    • Tap Teams and ensure that it's set to run automatically at system startup.

  • Then, allow notifications from Teams:

    • Open the Phone Manager app.

    • Swipe left and tap Notification Manager.

    • Tap Rules and ensure that Teams is set up to send notifications to the notification panel. Double-check to see if any other settings in this view might be blocking notifications.

Huawei Mate 8 and Huawei Nova Plus

  • Make sure that Teams is exempt from battery optimization:

    • Open the Settings app.

    • Tap Advanced Settings > Battery Manager > Protected apps.

    • Toggle Teams to enable it.

LeEco/LeTV

  • First, enable Teams to run at startup:

    • Open the Settings app.

    • Tap Permissions.

    • Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto launch.

    • Toggle Teams to enable it.

  • Finally, list Teams as a protected app:

    • Open the Settings app.

    • Select Battery, then tap Power saving management.

    • Select App Protection.

    • Toggle Teams to enable it.

      Note: If you have turned on Lock Screen Cleanup and Ultra Long Standby during Sleep, you need to disable them to allow Teams notifications.

Lenovo

  • Turn on the auto-start setting for Teams:

    • Open the Settings app.

    • Tap Power Manager.

    • Select Background app management.

    • Toggle Teams to Allow auto-start.

OnePlus (Android 7.0 and earlier)

  • Make sure that Teams is set to auto-launch:

    • Open the Settings app.

    • Tap Apps.

    • Tap the gear icon Settings button in the top right.

    • Select App AutoLaunch.

    • Toggle Teams to enable it.

OnePlus (Android 8.0 and later)

  • First, make sure that app storage is set to clear normally:

    • Open the Settings app.

    • Tap Advanced.

    • Select Recent apps management.

    • Ensure that Normal clear is enabled.

  • Second, exclude Teams from battery optimization:

    • Open the Settings app.

    • Tap Battery > Battery Optimization.

    • Tap Apps not optimized and select All apps.

    • Find Teams and ensure it's set to Don't optimize.

OnePlus 3

  • Adjust your battery optimization to allow notifications from Teams when it's running in the background:

    • Open the Settings app.

    • Tap Battery.

    • Select Battery Optimization.

    • Tap More options More options button in the top right.

    • Select Advanced Optimization.

    • Toggle Teams to off.

OPPO

  • First, list Teams as a protected app:

    • Open the Settings app.

    • Tap Advanced Settings > Battery Manager > Protected Apps.

    • Toggle Teams to enable protection.

  • Next, ignore battery optimization for Teams:

    • Open the Settings app.

    • Tap Apps > Advanced.

    • Select Ignore Battery Optimizations.

    • Toggle Teams to ignore optimization.

  • Finally, enable notifications from Teams:

    • Open the Settings app.

    • Tap Notification Panel & Status Bar > Notification Center.

    • Find Teams and activate allow notifications and priority display.

Samsung

  • First, prioritize notifications from Teams.

    • Open the Settings app.

    • Tap Apps.

    • Select Teams.

    • Under App Setting, tap Notifications.

    • Toggle on Set as priority.

  • Then, exclude Teams from battery optimization.

    • Open the Settings app.

    • Tap Device management.

    • Select Battery.

    • Tap Unmonitored apps.

    • Add Teams to the list.

Xiaomi

  • Verify that Teams has permission to auto-start:

    • Open the Security app.

    • Tap Permissions > Autostart.

    • Toggle Teams to enable it.

Note: If you still don’t get a notification on your mobile device, send a report to let us know. In the mobile app tap Menu   More button > Settings > Help & feedback > Send feedback. 

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