Skype for Business toll free number limits and restrictions

The following table contains specific details, restrictions, and limits for toll-free service availability in each country/region where toll-free service is available. The dialing format describes the required access codes within each country to dial/access the toll-free number.

Here are some important things to remember:

  • Toll-free numbers only operate within each country/region. For example, your users won't be able to call an Australian toll-free number outside of Australia.

  • Acquiring or porting of Universal International Freephone Numbers (UIFN) isn't supported.

  • In many countries/regions, the regulator/telecommunication agency in the country/region requires each toll-free phone number to maintain at least 100 minutes of usage per month in order to retain the number. In the event you get a toll-free number and the usage of the number doesn't meet these minimum requirements, Microsoft may be compelled by the regulator/telecommunication agency to reclaim the number from you.

  • Wireline, fixed line, and mobile network access to toll-free numbers may be fully or partially restricted. The dialing format describes the required access codes within each country/region to place calls using the toll-free number.

  • North America Numbering Plan Toll-Free Numbers: Per-minute rates for North America Numbering Plan toll-free numbers are determined by the originating country. The toll-free per-minute rate for calls that originate from the United States map to the rate defined as "North America." However, calls that originate from other North American countries such as Canada, Puerto Rico, etc. have specific toll-free rates.

Argentina

Toll-free calling available?

Yes

Dialing format(s)

0800 XXX XXXX

Country/region ISO code

AR

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

No access from Telmex (and subsidiaries)

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: Airtime is charged.

Australia

Toll-free calling available?

Yes

Dialing format(s)

1 800 XXX XXX

Country/region ISO code

AU

Island/territory covered

Christmas Islands, Tasmania, Cocos Islands

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: Airtime is charged.

Belarus

Toll-free calling available?

Yes

Dialing format(s)

8 820 XXXX XXXX

Country/region ISO code

BY

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile network access from Velcom, MTS, and Life

Belize

Toll-free calling available?

Yes

Dialing format(s)

1 800 XXX XXXX

Country/region ISO code

BZ

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Mobile: Available from the BTL mobile network.

Bosnia and Herzegovina

Toll-free calling available?

Yes

Dialing format(s)

0800 XXXXX

Country/region ISO code

BA

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Partial. See comments.

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Accessible from HT Eronet/Mostar, Telekom Srpske/MTEL, and BHT fixed and mobile networks.

Brazil

Toll-free calling available?

Yes

Dialing format(s)

  • 0800-891-XXXX

  • 0800 XXX XXXX

Country/region ISO code

BR

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Partial but at premium rate. See comments.

Comments, restrictions, and access issues

Mobile access: No airtime is charged.

Brunei

Toll-free calling available?

Yes

Dialing format(s)

801 4XXX

Country/region ISO code

BN

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

No

Comments, restrictions, and access issues

None

Bulgaria

Toll-free calling available?

Yes

Dialing format(s)

00800 XXX XXXX

Country/region ISO code

BG

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Mobile access from Vivacom & Globul Mobile.

Chile

Toll-free calling available?

Yes

Dialing format(s)

  • 123 XXXX XXXX

  • 188 800 XXX XXX

Country/region ISO code

CL

Island/territory covered

Not applicable

Island/territory not covered

No access from Easter Islands.

Wired/fixed line availability

Partial. See comments.

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

The 188 800 XXX XXX number format is accessible from the Telefonica network. The 123 XXXX XXXX number format is accessible from Entel network only. Mobile access is accessible for both number formats.

China - North (10 800 714 XXXX range)

Toll-free calling available?

Yes

Dialing format(s)

10 800 714 XXXX

Country/region ISO code

CN

Island/territory covered

North China / China Netcom network only

Island/territory not covered

South China

Wired/fixed line availability

From China Netcom only

Mobile network availability

No

Comments, restrictions, and access issues

Not accessible from a payphone.

China - South (10 800 140 XXXX range)

Toll-free calling available?

Yes

Dialing format(s)

10 800 140 XXXX

Country/region ISO code

CN

Island/territory covered

South China / China Telecom network only

Island/territory not covered

North China

Wired/fixed line availability

From China Telecom only

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Not accessible from a payphone.

Colombia

Toll-free calling available?

Yes

Dialing format(s)

01 800 XXX XXXX

Country/region ISO code

CO

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

None

Croatia

Toll-free calling available?

Yes

Dialing format(s)

  • 0800 XXX XXX

  • 0800 XXXX

Country/region ISO code

HR

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: No airtime charged.

Cyprus

Toll-free calling available?

Yes

Dialing format(s)

8009 - XXXX

Country/region ISO code

CY

Island/territory covered

Not applicable

Island/territory not covered

No access from parts of Cyprus occupied by Turkish army.

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: No airtime charged.

Denmark

Toll-free calling available?

Yes

Dialing format(s)

  • 808 8XXXX

  • 808 2XXXX

  • 802 5XXXX

Country/region ISO code

DK

Island/territory covered

Not applicable

Island/territory not covered

No access from Faroe Islands or Greenland.

Wired/fixed line availability

Yes

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

None

Ecuador

Toll-free calling available?

Yes

Dialing format(s)

1-800-XXX-XXX

Country/region ISO code

EC

Island/territory covered

Not applicable

Island/territory not covered

No access from Cuenca (Etapa).

Wired/fixed line availability

From Pacifictel only.

Mobile network availability

No

Comments, restrictions, and access issues

Access from Pacifictel network only.

Egypt

Toll-free calling available?

Yes

Dialing format(s)

0800-XXX-XXXX

Country/region ISO code

EG

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

From Telecom Egypt only.

Mobile network availability

No

Comments, restrictions, and access issues

None

Estonia

Toll-free calling available?

Yes

Dialing format(s)

800 XXXX (XXX)

Country/region ISO code

EE

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

None

Finland

Toll-free calling available?

Yes

Dialing format(s)

0 800 XXX XXX

Country/region ISO code

FI

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

None

France

Toll-free calling available?

Yes

Dialing format(s)

0 800 9XX XXX

Country/region ISO code

FR

Island/territory covered

France mainland and Corsica

Island/territory not covered

No access from Monaco, Reunion, Martinique, Guadeloupe, Guyane, St. Pierre-&-Miquelon, Mayotte, New Caledonia, French Polynesia, Wallis & Futuna.

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: Airtime is charged.

Germany

Toll-free calling available?

Yes

Dialing format(s)

0 800 XXX XXXX

Country/region ISO code

DE

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

Access isn't guaranteed from international mobile roamers.

Honduras

Toll-free calling available?

Yes

Dialing format(s)

800 XXXX XXXX

Country/region ISO code

HN

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

From Hondutel only.

Mobile network availability

From Tigo only.

Comments, restrictions, and access issues

None

Hong Kong

Toll-free calling available?

Yes

Dialing format(s)

800 XXX XXX

Country/region ISO code

HK

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: Airtime is charged.

Hungary

Toll-free calling available?

Yes

Dialing format(s)

  • 06 800 XXX XX

  • 06 801 XXX XX

Country/region ISO code

HU

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

None

India

Toll-free calling available?

Yes

Dialing format(s)

000 800 XXX XXXX

Country/region ISO code

IND

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Partial. See comments.

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Access available from the following networks: Loop Mobile, BSNL - fixed (all regions but Bhopal), Vodafone, IDEA/SPICE (all regions but Punjab Spice), MTS India/Shyam (fixed), MTNL - fixed & mobile, Reliance (all regions but Ahmedabad, Bhopal, Bhuneswer, Jaipur, Lucknow, Meerut), TTML & TTSL (fixed & postpaid), Tata DoCoMo, HFCL Infotel/Ping Mobile, S-Tel Mobile, Uninor, Videocon Mobile, BSNL-mobile, Bharti/Airtel network.

Access not available from the following networks : TTSL (Prepaid), Etisalat DB Telecom and Jio.

Indonesia

Toll-free calling available?

Yes

Dialing format(s)

  • 001 803 CCC XXXX

  • 007 803 CCC XXXX

Country/region ISO code

ID

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Two number formats are provided for greater coverage. The number format 007 803 CCC XXXX format is accessible from the PT Telkom network, including Telkomsel and XL mobile. The number format 001 803 CCC XXXX is accessible from the Indosat network. For mobile: Matrix Cellular (prefix 0855, 0858, 0815, and 0816) only.

Ireland

Toll-free calling available?

Yes

Dialing format(s)

1 800 XXX XXX

Country/region ISO code

IE

Island/territory covered

All offshore islands of the Republic of Ireland are covered.

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Accessible through Vodafone,O2 Digiphone, Meteor, and H3G mobile networks.

Israel

Toll-free calling available?

Yes

Dialing format(s)

  • 1-80-94X-XXXX

  • 1-80-92X-XXXX

Country/region ISO code

IL

Island/territory covered

Not applicable

Island/territory not covered

No access from Palestinian Territories.

Wired/fixed line availability

Yes

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Mobile access: No access from Paltel & Jawal/Watania mobile networks.

Japan

Toll-free calling available?

Yes

Dialing format(s)

00531 XX XXXX

Country/region ISO code

JP

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Mobile networks access: NTT Docomo, Au (KDD), and Softbank.

Kenya

Toll-free calling available?

Yes

Dialing format(s)

0 800 7XX XXX

Country/region ISO code

KE

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Partial. See comments.

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Fixed network access: Safaricom and Airtel. Mobile network access: Safaricom, Airtel, and Orange.

Luxembourg

Toll-free calling available?

Yes

Dialing format(s)

800 2 XXXX

Country/region ISO code

LU

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

No

Comments, restrictions, and access issues

None

Malaysia

Toll-free calling available?

Yes

Dialing format(s)

1 800 XXX XXX

Country/region ISO code

MY

Island/territory covered

Peninsular Malaysia and East Malaysia

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: Airtime is charged.

Mexico

Toll-free calling available?

Yes

Dialing format(s)

  • 001 800 XXX XXXX

  • 01 800 XXX XXXX

Country/region ISO code

MX

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Partial. See comments.

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Access isn't guaranteed from international roamers.

For the 001-800 number format: For Fixed access - Telmex. For Mobile access - Telcel only. Airtime is charged. No additional charge if end customer is with Telmex as their local and long distance provider.

For the 01-800 number format: Mobile access airtime is charged.

Moldova

Toll-free calling available?

Yes

Dialing format(s)

0 800 6XXXX

Country/region ISO code

MD

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

No

Comments, restrictions, and access issues

None

Monaco

Toll-free calling available?

Yes

Dialing format(s)

800 9X XXX

Country/region ISO code

MC

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

No

Comments, restrictions, and access issues

None

Netherlands

Toll-free calling available?

Yes

Dialing format(s)

0 800 XXX XXXX

Country/region ISO code

NL

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

Mobile access: Airtime will be charged

Panama

Toll-free calling available?

Yes

Dialing format(s)

00-800-XXX-XXXX

Country/region ISO code

PA

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

From C&W only.

Mobile network availability

No

Comments, restrictions, and access issues

The customer must dial 011 (the international long distance Panama code) before the toll-free number.

Paraguay

Toll-free calling available?

Yes

Dialing format(s)

009-800-101-XXX

Country/region ISO code

PY

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

No

Comments, restrictions, and access issues

None

Peru

Toll-free calling available?

Yes

Dialing format(s)

0 800 XX XXX

Country/region ISO code

PE

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

No

Comments, restrictions, and access issues

None

Philippines

Toll-free calling available?

Yes

Dialing format(s)

Country/region ISO code

PH

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

From PLDT only.

Mobile network availability

Partial but at premium rate. See comments.

Comments, restrictions, and access issues

Available from Sun Cellular and Smart Mobile networks.

Poland

Toll-free calling available?

Yes

Dialing format(s)

00 800 XXX XX XX

Country/region ISO code

PL

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: Airtime is charged.

Portugal

Toll-free calling available?

Yes

Dialing format(s)

800 XXX XXX

Country/region ISO code

PT

Island/territory covered

Azores, Madeira

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

None

Qatar

Toll-free calling available?

Yes

Dialing format(s)

00800 XXXXXX

Country/region ISO code

QA

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

From Qtel only.

Mobile network availability

From Q-tel & Vodafone only.

Comments, restrictions, and access issues

None

Romania

Toll-free calling available?

Yes

Dialing format(s)

0 800 XXX XXX

Country/region ISO code

RO

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

From Romtelecom only.

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

None

Saudi Arabia

Toll-free calling available?

Yes

Dialing format(s)

  • 800 814 XXXX

  • 800 850 XXXX

Country/region ISO code

SA

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

From STC only.

Mobile network availability

From STC only.

Comments, restrictions, and access issues

None

Serbia

Toll-free calling available?

Yes

Dialing format(s)

0800 XXX XXX

Country/region ISO code

RS

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

None

Singapore

Toll-free calling available?

Yes

Dialing format(s)

800 XXX XXXX

Country/region ISO code

SG

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

None

Slovakia

Toll-free calling available?

Yes

Dialing format(s)

0 800 0XX XXX

Country/region ISO code

SK

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

None

Slovenia

Toll-free calling available?

Yes

Dialing format(s)

0 800 800XX

Country/region ISO code

SI

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

No

Comments, restrictions, and access issues

none

South Africa

Toll-free calling available?

Yes

Dialing format(s)

0 800 XXX XXX

Country/region ISO code

ZA

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

Mobile access: Airtime is charged.

South Korea

Toll-free calling available?

Yes

Dialing format(s)

  • 003 XXXX XXXX

  • 00798 14 XXX XXXX

Country/region ISO code

KR

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

None

Spain

Toll-free calling available?

Yes

Dialing format(s)

900 XXX XXX

Country/region ISO code

ES

Island/territory covered

Balearic Island and Canary Island

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes. Available at premium rate.

Comments, restrictions, and access issues

Mobile identification using different outpulses available.

Sweden

Toll-free calling available?

Yes

Dialing format(s)

  • 02 XXX XXXX

  • 0200 XX XXXX

Country/region ISO code

SE

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

No

Comments, restrictions, and access issues

None

Taiwan

Toll-free calling available?

Yes

Dialing format(s)

00 801 XXX XXX

Country/region ISO code

TW

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

ITFS:KG Telecom = NO

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

No wireline access from KG Telecom. Mobile access: No airtime is charged. For Mobile access: Access from all mobile networks except KG Telecom.

Thailand

Toll-free calling available?

Yes

Dialing format(s)

  • 001 800 XXX XXX XXXX

  • 1-800-XXX-XXX

Country/region ISO code

TH

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes. See comments.

Comments, restrictions, and access issues

Mobile access: Airtime isn't charged except for roamers where they will be charged as local airtime. For mobile access: Accessible from all mobile networks.

Turkey

Toll-free calling available?

Yes

Dialing format(s)

00 800 XXXX XXXXX

Country/region ISO code

TR

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes, except from Super Online.

Mobile network availability

No

Comments, restrictions, and access issues

None

United Arab Emirates

Toll-free calling available?

Yes

Dialing format(s)

  • 800 014 XXXX

  • 800 017 XXXX

  • 800 XX XXX

  • 800 X XXXX XXXX

Country/region ISO code

AE

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

None

United Kingdom

Toll-free calling available?

Yes

Dialing format(s)

  • 0 800 XXX XXXX

  • 0 808 XXX XXXX

Country/region ISO code

GB

Island/territory covered

England, Guernsey, Isle of Man, Northern Ireland, Scotland, Wales, and Channel Islands

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

None

Uruguay

Toll-free calling available?

Yes

Dialing format(s)

0004 019 XXXX

Country/region ISO code

UY

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes, except from Claro.

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

Mobile access: Airtime is charged. Mobile access: Available from Ancel and Movistar.

Venezuela

Toll-free calling available?

Yes

Dialing format(s)

0 800 XXX XXXX

Country/region ISO code

VE

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Yes

Mobile network availability

Yes

Comments, restrictions, and access issues

None

Vietnam

Toll-free calling available?

Yes

Dialing format(s)

  • 120-11-3XX

  • 122-XXX-XX

  • 1800 XXXX: format no longer provided

Country/region ISO code

VN

Island/territory covered

Not applicable

Island/territory not covered

Not applicable

Wired/fixed line availability

Partial. See comments.

Mobile network availability

Partial. See comments.

Comments, restrictions, and access issues

The 120 XX XXX number format will work from Vietnam Telecom International (VTI) and VNPT (Vietnam Post and Telecommunications) fixed and mobile networks.

Note: Mobifone & Vinaphone are part of VNPT. The number format 122 XXX XX network coverage: Viettel (fixed and mobile). As per the Vietnam Ministry of Telecommunications, the maximum allowable call duration is 2 hours.

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