Sign in to Outlook.com or Outlook on the web

You can sign in to Outlook.com using email accounts ending in @outlook.com, @live.com, @hotmail.com or @msn.com. You can sign into Outlook on the web (formerly Outlook Web App) with an Office 365 work or school account.

Outlook on the web is the web browser version of Outlook. To learn more, see Welcome to Outlook.com.

Use the table below to help you sign in to the Outlook application you are working with.

I want to

Type of use

How to sign in

Sign in to Outlook on the web to access my Microsoft personal email account.

Home or personal

  1. Go to http://outlook.com and enter your email address and password. To get to your inbox without having to sign in each time, select Keep me signed in.

  2. Select Sign in.

Sign in to Office 365 to access my work, school or university email account.

School or business

  1. Go to Office 365 sign-in and enter the email address (for example, someone@contoso.com) for your Office 365 for business, Office 365 Education, or other Exchange-based email account, and then enter your password.

  2. Select Sign in.

Sign in to Office 365 operated by 21Vianet (in China) to access my work or school account.

School or business

  1. Go to Office 365 operated by 21Vianet sign-in and enter the email address (for example, someone@contoso.com) for your Office 365 for business, Office 365 Education, or other Exchange-based email account, and then enter your password.

  2. Select Sign in.

To log out of Outlook, choose your picture on the toolbar, and then choose Sign out.

To log out, choose the photo image and then choose Sign out.

Important: Let's say you're sharing a computer with other people, and some of them also have Outlook.com accounts. To ensure your email doesn't automatically appear when they type "outlook.com" in the URL, always sign out of your account using this method. Also, turn off automatic sign in (see below).

When you log in to Outlook, uncheck Keep me signed in. By doing this, if you accidentally forget to sign out of Outlook, when another person uses your computer and types "outlook.com" in the URL, they won't automatically get into your account.

To turn on default sign in, choose Keep me signed in.

If you're not using Office 365, do the following:

  1. Select your picture on the toolbar, and then select Account settings.

  2. Under Security and privacy, select Change password.

  3. Follow the instructions on the Change Password page.

Tip: If you still need help with your password, see When you can't sign in to your Microsoft account.

If you're using Office 365, see Change your password.

You need to be using the paid email service available to Office 365 for business subscribers or be using an Exchange-based email account to use Outlook in Office 365. If your email address ends in @outlook.com, @hotmail.com, @msn.com, or @live.com, you need to sign in to your account at the Outlook.com webpage.

If you're not using Office 365:

See When you can't sign in to your Microsoft account.

If you're using Office 365:

Contact the person who set up the work or school account you use with Office 365 for business or Office 365 Education. You can also visit Support Community: Office 365 for business.

If your business uses Exchange-based email and is not using Office 365, contact the person who manages email for your business.

It's possible that the person who set up your Office 365 for business or Office 365 Education account has set up an account for you but hasn't yet assigned you an Exchange Online license that is needed to use email services. You can check with your admin to see if you have an Exchange Online license with your account.

Still need help?

Community Forum button Contact Support button

If you are using Office 365 operated by 21Vianet (in China) and need help, see Get technical, billing, and subscription support for Office 365 operated by 21Vianet.

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