Set your PIN for transferring phone numbers to a new service provider

To transfer or port out phone numbers from Skype for Business Online to another telephone service provider or carrier, you will need to manually set a PIN. After you set the PIN, you need to include it when you request to port a phone number out. This is not the same as the Office 365 Support PIN that is used to authenticate you when you call in for support. The support PIN is a dynamically generated code you enter your support PIN in our automated telephone system but isn't used in Skype for Business Online. If you are looking for your support PIN, go here.

Important: A port out PIN is only used for organizations in the U.S.

You can see Transfer phone numbers to Office 365 for more information about transferring and porting in/out phone numbers.

Here is some specific information about this PIN you should know:

  • If a PIN isn't set, you won't be able to transfer or port out phone numbers from Skype for Business Online.

  • It can contain 6-10 digits (numbers).

  • It can't contain letters or special characters.

  • The default PIN is blank, but if you put one in, you can't remove or set it back to blank.

  • You can update or change the PIN after you put one in.

Set up your PIN

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Admin centers > Skype for Business.

  3. In the left navigation, Voice > Port orders.

  4. Click Set up and manage the PIN that is used for transferring or porting numbers to another service carrier.

  5. In the Manage your port out PIN panel, enter your PIN and click Save.

See Also

Emergency calling terms and conditions

Skype for Business Online PSTN services use terms

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