Set up email on an Android phone or tablet with Office 365 operated by 21Vianet

Note: This article applies only to Office 365 operated by 21Vianet in China.

Set up email in the Outlook for Android app

greyline
Open Outlook for Android. The icon looks like this:

Outlook for Android

If you haven't already, download the Outlook app from your Local Android app store in China.

greyline
Tap Get Started if it's your first time.

Or, go to Settings > Add Account > Add Email Account.

Go to Settings

Select Add Account

greyline
Enter your full email address, then tap Continue.

Note: If you're prompted for server setting information, you may have to set up manually or use IMAP or POP. See the server settings help section below for details.

Enter your email address.

greyline
Enter your email account password and tap Sign In or Next.

Note: The sign in screen may look different for you depending on your email provider.

Enter your password for your email account.

greyline
Outlook may request permission to access your calendar, contacts, etc. Tap Yes or Allow.

Tap Yes to accept permissions

greyline

You're now ready to use Outlook for Android!

Checkmark

Set up email in the built-in Android apps

The appearance of Androids can vary so use these steps as a guide or consult the manufacturer's help for your particular device. If you're setting up in the built-in app, see the Android built-in app section below.

greyline
Update your Gmail app to the latest version:

  • Open the Google Play Store app on your phone.

  • Type "Gmail" into the search bar and then select Update.

    Note: If the update option is not available, you're already on the latest version.

After the update is installed, tap the Gmail app icon to open it.

greyline
Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Office 365.

Important: Do NOT choose "Outlook, Hotmail, and Live" unless you want to sync email only.

Choose Exchange

greyline
Enter your full email address and tap Next.

Enter your password and tap Next.

Note: If you're prompted for server setting information, you may have to set up manually or use IMAP or POP. See the server settings help section below for details.

Add your email address Enter password

greyline
Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

If you use Office 365 for business, you may also be asked to give additional security control. In this case, choose Activate.

greyline
Go to your inbox. If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead.

If you don't see this message and your emails are syncing, skip this step.

Click the link to enable sync

greyline
Pull down the Android notification bar by swiping down from the top of your screen.

If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!

Note: If you don't see a sync error notification, you're good to go!

Open the notification bar

greyline
Open the Samsung Email app and tap Add Account if it's your first time.

Or, go to Settings in the app > Add account.

Settings > Add account

greyline
Enter your email address and password. Tap Sign in.

Note: If the email app detects your provider, you may be redirected to a different sign in screen.

Email address and password

greyline
If you're prompted for server setting information, you may have to set up manually or use IMAP or POP. See the server settings help section below for details.

greyline
Tap Yes to sync your calendar and contacts with your email account.

Tap Yes to accept permissions

greyline
If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead. If you don't see this message, skip this step.

Open the email that says "Action required" Click the link to enable sync

greyline
You are now ready to use your email account!

Checkmark

Server settings help

  1. Go through the steps from above for your app to add a new account. Be sure to choose Exchange as your account type.

  2. When prompted to enter server settings, enter the following if available:

    For server settings, set the following if available:

    Incoming Server Settings

    • Domain\Username
      Make sure your full email address appears. For example, yourname@contoso.cn.

    • Password
      Use the password that you use to access your email.

    • Server
      Use partner.outlook.cn for Office 365 accounts operated by 21Vianet.

    • Port
      Use 443 or 993.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server
      Use smtp.office365.cn for Office 365 accounts operated by 21Vianet.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  3. Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

  4. You may also be asked to give additional security control. In this case, choose Activate or Allow.

You can set up your email account manually using IMAP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts.

Start the email program on your phone and choose the IMAP or POP option to add an account. Then enter the following if you have an Office 365 account operated by 21Vianet. If you’re not using Office 365, Find your server settings below to find your settings.

  • Email address: This is your full email address (for example, tony@contoso.cn).

  • User name: Your user name is your full email address (for example, tony@contoso.cn).

  • Password: This is the password for your email account.

  • Server settings: These are your incoming and outgoing server settings. Choose either POP3 or IMAP4.

    Incoming server settings:

    POP3 Server name: partner.outlook.cn

    IMAP4 Server name: partner.outlook.cn

    Port: 995

    Encryption: SSL

    Outgoing server settings:

    SMTP Server name: smtp.office365.cn

    Port: 587

    Encryption: TLS

If your email program is not able to automatically find your Exchange ActiveSync server name, you may need to look it up.

If you’re connecting to your Office 365 email, use partner.outlook.cn as your Exchange ActiveSync server name. The Exchange ActiveSync server name partner.outlook.cn can be used if you are using the latest version of Office 365.

If you’re not using Office 365 or if you aren’t sure if you are using the latest version of Office 365, follow these steps to look up your Exchange ActiveSync server name. Follow these steps to determine your Exchange ActiveSync server name.

  1. Sign in to your account using Outlook Web App.

  2. In Outlook Web App, on the toolbar, click Settings Settings icon > Mail > POP and IMAP.

Note:  Although you’re not setting up a POP3 or IMAP account, you’ll use the POP server name to determine your Exchange ActiveSync server name.

  1. On the Settings for POP and IMAP Access page, under POP setting, look at the value for Server name.

  2. If the Server name shows partner.outlook.cn, your Office 365 account is on the latest version of Office 365, and you can use partner.outlook.cn as your Exchange ActiveSync server name.

  3. If the Server name value is in the format podxxxxx.partner.outlook.cn, your Office 365 or other Exchange Online account is not yet on the latest version of Office 365, and you can use m.partner.outlook.cn as your Exchange ActiveSync server name.

  4. If the Server name value includes your organization’s name, for example, pop.contoso.com, then your Exchange ActiveSync server name is contained in address bar in your browser when you are signed in to Outlook on the Web--but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook on the Web is https://mail.contoso.cn/owa, your Exchange ActiveSync server name is mail.contoso.cn.

Local Android app stores in China

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×