Set up email on a BlackBerry®

You can set up email on a BlackBerry® device. If you choose to set up a POP3 or IMAP4 account, you can only synchronize email on your device.

What do you want to do?

Set up POP or IMAP email on a BlackBerry®

Find your POP and IMAP server settings

What else do I need to know?

Set up POP or IMAP email on a BlackBerry®

  1. From the BlackBerry® home screen, select BlackBerry Setup > Set up Internet E-mail > Add An Email Account.

  2. Type your email address and password, and then select Next.

  3. Your BlackBerry will try to set up your email account automatically. If setup completes successfully, skip to the next step. If your email account can't be configured automatically, do the following:

    1. Select I will provide the settings to add this email account.

    2. Scroll down, and then select Next.

    3. Select Internet Service Provider Email (POP/IMAP), and then select Next.

    4. Type your full email address for your user name (for example, tony@contoso.cn).

    5. Scroll down and type the name of your email server. If you’re connecting to your Office 365 email, the IMAP or POP server name is partner.outlook.cn. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.

    6. Select Next.

    7. Enter the name of the outgoing server. If you’re connecting to your Office 365 email, the SMTP server name is partner.outlook.cn. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.

  4. Select OK to complete the setup.

Find your POP and IMAP server settings

If you’re connecting to your Office 365 email, the server name for IMAP, POP and SMTP is partner.outlook.cn. These are your settings if you are using the latest version of Office 365.

If you’re not connecting to Office 365 email, or if you aren’t sure if you are using the latest version of Office 365, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App.

  2. In Outlook Web App, on the toolbar, select Settings Settings icon > Options > Account > My account > Settings for POP and IMAP access.

  3. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP Access page under POP setting or IMAP setting, and SMTP setting.

What else do I need to know?

  • If you see Not available under POP setting, IMAP setting, and SMTP setting, you may need to contact the person that manages you email account to determine your Exchange ActiveSync server name.

  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone.

  • If you connect to your account using a POP or IMAP connection, you will only be able to use and synchronize your email using a wireless connection.

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