Set up email in Mail for Windows 10

Once you log on to Windows 10 with your Microsoft account, that account is added to the Mail and Calendar apps. You can add that and many other email accounts to the Mail and Calendar apps to start sending and receiving email and creating and managing events.

Notes: 

Add a new email account

  1. The first time you open the Mail app, you’ll see a Welcome page. Select Add account to get started. Otherwise, at the bottom of the left navigation pane, select Settings  Settings icon > Manage Accounts > Add account.

    Note: On a phone or tablet, tap the three dots at the bottom of the page to access Settings.

  2. Choose the type of the account you want to add.

    Note: You may need to scroll down theChoose an account dialog box to view all options.

    Choose an account dialog box, which shows a list of email services.
  3. Enter the required information and click Sign in. For most accounts, this is your email address, password, and the account name. The account name is what you'll see in both the left pane of Windows 10 Mail as well as the Manage Accounts pane.

    Notes: 

    • If you click Google, you’ll need to sign in to your Google account, enter your 2-step verification code if you’ve enabled that security feature, and give Windows permission to access your information. Click Allow and your account will be created.

    • If you click Yahoo or iCloud, you'll need to follow the special instructions under Special instructions for other accounts below.

    • If you receive the message “We couldn’t find info for that account. Make sure that the email address is correct and then try again,” you’ll need to click Try again three times before the button changes to Advanced. Click Advanced and follow the steps in the next section to add your account.

  4. Click Done. Your data will start syncing as soon as your account is set up.

Note: It may take a few minutes for your account to synchronize. During this time, you may see Not synced yet in the message pane. If this message persists, see Resolve sync issues in Mail and Calendar apps in Windows 10.

Add an account using advanced setup

There are two ways you can access the Advanced setup options for your email account.

  • Click Advanced setup if your automatic email setup fails in Step 3 above.

  • Click Advanced setup from the Choose an account window in Step 2 above. The Advanced setup option is the last option on the list, and you may have to scroll to see it.

    You can choose an Exchange ActiveSync account or an Internet email account. Unless your administrator has instructed you to use Exchange ActiveSync, click Internet email.

Enter the following information in the Advanced setup window.

  • Email address This is the name you'll see in the left pane of the Mail app.

  • User name This is your full email address.

  • Password Enter your email account password.

  • Account name This is the name that you'll see in the left pane of Mail for Windows 10, as well as in the Manage Accounts pane. You can choose any name you want.

  • Send your messages using this name Enter the name you want recipients to see when they receive your message.

  • Incoming email server You can get this information from your ISP or administrator. Usually, an incoming mail server address is in the format of mail.contoso.com or imap.google.com. For many email accounts, you can find this information in our POP and IMAP server name reference.

  • Account type Choose POP3 or IMAP4. Most email accounts use IMAP4. If you don't know which one to choose, contact your ISP.

  • Outgoing (SMTP) email server You can get this information from your ISP or administrator. Usually, an outgoing email server address is in the format of mail.contoso.com or smtp.contoso.com.

  • By default, all four checkboxes at the bottom of the window will be selected. Most email accounts don't require any changes to these options.

Your email provider can give you the settings you need to fill in the Advanced setup but you can also go to the POP and IMAP server name reference we've provided for the most popular email providers.

After you've entered the required information, click Sign in > Done.

Note: If you're adding a Yahoo! account, see Special instructions for adding a Yahoo! account.

Troubleshooting

If you're having problems setting up your account, try the following.

  • If you upgraded to Windows 10, you will need to re-add your accounts to Mail for Windows 10.

  • Make sure your email address and password are correct. Passwords are case-sensitive.

  • If you see your most recent messages but no older messages, you probably need to change your email sync duration.

  • If you see a message that your account is out-of-date, you probably need to either update your password, your incoming or outgoing servers, or your SSL settings. See Fixing an out-of-date account for more information.

If you want to remove an account, see Delete an email account from Mail and Calendar apps.

Special instructions for other accounts

If you've enabled two-factor authentication on your iCloud account, you'll need to generate an app-specific password to add your iCloud account to the Mail app.

  1. Sign in to your Apple ID account page.

  2. Select Generate Password below App-Specific Passwords.

  3. Follow the instructions on your screen.

Microsoft has added OAuth support for Yahoo! accounts in the Windows 10 Creators update. To install the Creators Update now, go to the software download site, and select Update now. For more information about the update, see Windows 10 Creators Update is here.

For additional steps you can take if your Yahoo! account can't sync with Mail for Windows 10, see I can't sync my Yahoo! account with Mail for Windows 10.

If you have a Japanese Yahoo! email account you will need to do the following:

  • You'll need to add your Yahoo! account as an IMAP account. To do this, follow the steps in Add an account using advanced setup above using imap.mail.yahoo.co.jp for your incoming mail server and smtp.mail.yahoo.co.jp for your outgoing mail server.

To sync your QQ mailbox with the Mail and Calendar apps, you need to enable IMAP on QQ.

  1. Sign in to your QQ account.

  2. Select Settings > Account > Enable IMAP.

    Note: Your QQ account needs to be active for more than 14 days before you can enable IMAP.

  3. In the Mail and Calendar apps, remove your QQ account and add it again.

    Your QQ account should now sync automatically.

Still need help?

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See Also

Where are my contacts?

My messages are missing or disappearing

Change your password in Mail for Windows 10

Use Mail for Windows 10

Use Calendar for Windows 10

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