Set up Phone System voicemail - Admin help

This article is for the Office 365 admin who wants to set up the Phone System feature voicemail for everyone in their business.

Note:  Phone System voicemail supports depositing voicemail messages only in an Exchange mailbox and doesn’t support any third-party email systems. As a fallback mechanism, Phone System voicemail can resend messages using SMTP, which means users with a mailbox on a third-party email system will receive their voicemail messages with no guaranteed service uptime or other voicemail features, such as changing their greetings and other settings .

Cloud-only environments: Set up Phone System voicemail

For Skype for Business Online and Calling Plans users, Phone System voicemail is automatically set up and provisioned for users after you assign a Phone System license and a phone number to them.

  1. If the Phone System feature isn't included in your plan, you may need to purchase Phone System add-on licenses. You may also need to purchase an Exchange Online license. See Skype for Business add-on licensing.

  2. Assign the Office 365 licenses and the Phone System licenses and Exchange Online licenses to the people in your business. After you do that, they will be able to receive voicemail messages!

  3. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users. You can disable transcription for your organization by using Windows PowerShell and following the steps below.

Phone System with On-Premises environments

Following is information about configuring Phone System voicemail to work with on-premises Calling Plan environments.

  1. If the Phone System feature isn't included in your plan, you may need to purchase Phone System add-on licenses. You also need to purchase an Exchange Online license. See Skype for Business add-on licensing.

  2. Assign the Office 365 licenses and the Phone System licenses and Exchange Online licenses to the people in your business.

  3. Next, follow the instructions in the Enable users for Phone System voice and voice mail services section of the Configure Skype for Business Cloud Connector Edition guide.

  4. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users. You can disable transcription for your organization by using Windows PowerShell and following the steps below.

  5. You can also see Customer issues between ExUM and Azure Voicemail for how to configure delivery of Azure voicemail messages for Phone System users that have a on-premises mailbox.

Setting voicemail policies in your organization

Voicemail transcription is enabled by default for all organizations and users, however, you can control it by using the Set-CsOnlineVoicemailPolicy and Grant-CsOnlineVoicemailPolicy cmdlet.

Important: You can't create a new policy instance for transcription using the New-CsOnlineVoiceMailPolicy cmdlet and you can't remove an existing policy instance using the Remove-CsOnlineVoiceMailPolicy cmdlet.

You can manage the transcription settings for your users using voicemail policies. To see the all available voicemail policy instances, you can use the Get-CsOnlineVoicemailPolicy cmdlet.

PS C:\> Get-CsOnlineVoicemailPolicy

Get-CsOnlineVoiceMailPolicy results window.

Because the default setting for transcription is on for your organization, you may want to disable it by using the Set-CsOnlineVoicemailPolicy. To do this run:

Set-CsOnlineVoicemailPolicy -EnableTranscription $false

User policies are evaluated before the organizational default settings. For example, if voicemail transcription is enabled for all of your users you can assign a policy to disable transcription for a specific user using Grant-CsOnlineVoicemailPolicy cmdlet.

To disable transcription for a single user, run:

Grant-CsOnlineVoicemailPolicy -PolicyName TranscriptionDisabled -Identity sip:amosmar@contoso.com

Important: The voicemail service in Office 365 caches voicemail policies and updates the cache every 4 hours. So, policy changes that you make can take up to 4 hours to be applied.

Help your users learn Skype for Business voicemail features

We have a lot of training information and articles to help your users be successful with Skype for Business voicemail. Point them to the following articles:

Related Topics

Set up Skype for Business Online
Here's what you get with the Phone System in Office 365

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×