Set up PSTN Consumption billing

You will need to set up PSTN Consumption if you would like to use toll free numbers with Skype for Business. Also, we recommend that you set up PSTN Consumption billing for your PSTN Calling and Conferencing users that need the ability to dial out to any PSTN destination. Many countries/regions are included but some PSTN destinations may not be included in your PSTN Calling or PSTN Conferencing subscriptions. If you don’t set up PSTN Consumption billing and assign a PSTN Consumption license to your users and you run out minutes for your organization (depending on your PSTN Calling, Conferencing plan in your country/region), those users won’t be able to make calls or dial-out from Online PSTN Conferencing meetings. You can find out more information including recommended funding amounts by seeing What is PSTN Consumption billing?.

Note: If you're wondering how much it is and the rates, see PSTN Consumption Rate Table.

When you sign up, you get certain amount of minutes depending on your country/region. You can see the number of minutes you will get here. After you use up those minutes however PSTN calls will be disconnected. To prevent this from happening, you need to set up Skype for Business PSTN Consumption Billing.

To set it up, you need to either assign a PSTN Conferencing or Cloud PBX license to your users.

Looking for more information about Skype for Business add-on licensing

  1. Sign in to Office 365 with your work or school account.

  2. In the left navigation of the Office 365 admin center, go to Billing > Subscriptions > Add Subscriptions > Add-on subscriptions > Skype for Business PSTN Consumption and then click Buy now.

  3. On the Skype for Business PSTN Consumption subscription page, add or fill in and then click Next:

    • Add funds Put in the amount that you want to add to your account. If you don't enable auto-recharge, once these funds are depleted, calling capabilities that are enabled via PSTN consumption will be disrupted (such as inbound toll free service). To avoid having to manually replenish your PSTN Consumption balance each time your balance reaches 0 (zero), we recommend customers enable the auto-recharge feature.

    • Auto-recharge Enabling auto-recharge will automatically refill your account when the balance falls below the threshold that you set.

      It's recommended that you use the Auto-recharge’ setting to avoid any disruption of service should your PSTN consumption balance reaches 0 (zero). You will be sent an email when recharge transactions succeed, recharge transactions fail (such as an expired credit card) and when your PSTN consumption balance reaches 0 (zero).

      • Recharge amount Put the amount in the Recharge with box that you want added to your account once it reaches the trigger amount below.

      • Trigger amount Put the amount in When the balance falls below box that will be used to 'trigger' the auto-recharge. Once your balance falls below this amount, the Recharge amount will be added automatically to your account.

  4. On the How do you want to pay put in your payment information and click Place order.

    Note: Funds will be applied only to Skype for Business PSTN Consumption services at Microsoft’s published rates when the services are used. Any funds not used within 12 months of the purchase date will expire and be forfeited.

Each organization will have a different usage of PSTN Calling volume and rates to consider. You will need to get this type of usage data from your current service provider. For those organizations using Skype for Business Online already as their service provider, you can get usage data by reviewing it in the Skype for Business admin center > Reports > PSTN usage details report.

When you are setting up PSTN Consumption billing, you will need to investigate call usage for your organization to determine the amounts that you will need to put in. You can get call usage information by reviewing the PSTN usage details report. This report lets you export the call data records to Excel if you want to export the data for storage or to create custom reports. To see usage, see Skype for Business PSTN usage report

  1. Sign in to Office 365 with your work or school account.

  2. In the left navigation of the Office 365 admin center, go to Users > Active users and then select the user or users from the list.

    Tip: If you are assigning licenses to up to 20 users at the same time, you can use the Select a view drop-down then choose one of the options or create your own view. Then click Edit > Next > Next then select the license and click Submit.

  3. In the Action pane under Product licenses, click Edit.

  4. On the Product licenses page, toggle Skype for Business PSTN Consumption to On to assign this license and click Save.

    Note: Even if you have users that are assigned an Enterprise E5 license it's still recommended that you do this.

Want to know about plans and pricing?

You can see the plans and pricing by seeing one of the following links:

You can also see information by signing into the Office 365 admin center and going to Billing > Subscriptions > Add subscriptions.

To see a table with the license or licenses you will need for each feature, see Skype for Business Online add-on licensing.

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.