This article is for the Office 365 admin who wants to set up Skype for Business Cloud PBX voicemail for everyone in their business.
Note: Cloud PBX voicemail supports depositing voicemail messages only in an Exchange mailbox and doesn’t support any third-party email systems. As a fallback mechanism, Cloud PBX Voicemail can resend messages using SMTP, which means users with a mailbox on a third-party email system will receive their voicemail messages with no guaranteed service uptime or other voicemail features, such as changing their greetings and other settings .
Cloud-only environments: Set up Cloud PBX voicemail
For Skype for Business Online and PSTN Calling users, Cloud PBX voicemail is automatically set up and provisioned for users after you assign a Skype for Business Cloud PBX license and a phone number to them.
If the Cloud PBX feature isn't included in your plan, you may need to purchase Cloud PBX add-on licenses. You may also need to purchase an Exchange Online Plan 2 license. See Skype for Business add-on licensing.
Cloud PBX with On-Premises PSTN Calling environments
Following is information about configuring Cloud PBX voicemail to work with on-premises PSTN Calling environments.
If the Cloud PBX feature isn't included in your plan, you may need to purchase Cloud PBX add-on licenses. You also need to purchase an Exchange Online Plan 2 license. See Skype for Business add-on licensing.
Next, follow the instructions in the Enable users for Cloud PBX voice and voice mail services section of the Configure Skype for Business Cloud Connector Edition guide.
You can also see Customer issues between ExUM and Azure Voicemail for how to configure delivery of Azure voicemail messages for Cloud PBX users that have a on-premises mailbox.
Help your users learn Skype for Business voicemail features
We have a lot of training information and articles to help your users be successful with Skype for Business voicemail. Point them to the following articles: