Set up Cloud PBX voicemail - Admin help

This article is for the Office 365 admin who wants to set up Skype for Business Cloud PBX voicemail for everyone in their business.

Cloud-only environments: Set up Cloud PBX voicemail

For Skype for Business Online and PSTN Calling users, Cloud PBX voicemail is automatically set up and provisioned for users after you assign a Skype for Business Cloud PBX license and a phone number to them.

  1. If the Cloud PBX feature isn't included in your plan, you may need to purchase Cloud PBX add-on licenses. You may also need to purchase an Exchange Online Plan 2 license. See Skype for Business add-on licensing.

  2. Assign the Office 365 licenses and the Cloud PBX licenses and Exchange Online Plan 2 licenses to the people in your business. After you do that, they will be able to receive voicemail messages!

Cloud PBX with On-Premises PSTN Calling environments

Following is information about configuring Cloud PBX voicemail to work with on-premises PSTN Calling environments.

  1. If the Cloud PBX feature isn't included in your plan, you may need to purchase Cloud PBX add-on licenses. You also need to purchase an Exchange Online Plan 2 license. See Skype for Business add-on licensing.

  2. Assign the Office 365 licenses and the Cloud PBX licenses and Exchange Online Plan 2 licenses to the people in your business.

  3. Next, follow the instructions in the Enable users for Cloud PBX voice and voice mail services section of the Configure Skype for Business Cloud Connector Edition guide.

    You can also see Customer issues between ExUM and Azure Voicemail for how to configure delivery of Azure voicemail messages for Cloud PBX users that have a on-premises mailbox.

Help your users learn Skype for Business voicemail features

We have a lot of training information and articles to help your users be successful with Skype for Business voicemail. Point them to the following articles:

See Also

Set up Skype for Business Online

Here's what you get with Cloud PBX

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