Find answers to frequently asked questions about renewing or cancelling Outlook.com Premium subscriptions.
Note: The Outlook.com Premium standalone offering was closed to new subscribers in October 2017. Many of the benefits in the standalone subscription are now included with subscriptions to Office 365 Home and Office 365 Personal. To learn more, see Outlook.com Premium closed to new subscribers.
Will my personalized email address remain active when my Outlook.com Premium subscription automatically renews?
Yes, when your Outlook.com Premium subscription automatically renews, your personalized email address (and any other custom settings in your Outlook.com Premium account) will remain active. There will be an additional charge per year for your personalized email domain if you selected a new domain during the registration process.
To cancel your Outlook.com Premium subscription or check current subscription prices, go to https://premium.outlook.com. Personalized email domains require a concurrent Outlook.com Premium subscription.
I was part of the Outlook.com Premium pilot and want to renew my subscription using the current promotional price. How do I do that?
Your domain as well as your Outlook.com Premium service will automatically renew as long as you have an active Outlook.com Premium or Ad-free Outlook.com subscription. To check your active subscriptions, go to https://account.microsoft.com/services and sign in using the Microsoft account you used for the Outlook.com Premium pilot. If you do not have an active subscription you can buy one by clicking here. Please note that if you do not have an active subscription, your Outlook.com Premium service as well as the associated domain will expire one year after the date you started the Outlook.com Premium pilot. Once the domain expires it cannot be renewed.
You can manage the auto-renewal settings for your subscription from your Microsoft account page:
Sign in to your Microsoft account page with your Microsoft account information.
Under your Outlook.com Premium subscription, select Turn off auto-renew.
Confirm that you want to turn off auto-renew and pay any remaining balance (if applicable).
Note: You'll have access to your Outlook.com Premium subscription until it expires.
You can manage your subscription from the Outlook.com Premium dashboard:
Go to https://premium.outlook.com.
Select Advanced settings > Manage subscription > Cancel subscription.
Yes, your personalized Outlook.com Premium email address requires a current Outlook.com Premium subscription. If you cancel your Outlook.com Premium subscription, your personalized email address (and email domain) will also be canceled immediately.
To cancel at the end of your subscription, go to the Microsoft accountservices and subscription page and select Turn off auto-renew.
Yes, if you cancel your Outlook.com Premium subscription, your personalized email domain will also be canceled. If you created a new domain during the registration process, Microsoft registered and purchased that domain on your behalf. Microsoft retains ownership of the domain for 60 days, after which ownership of the domain passes to the registrar. The registrar has the right to sell the domain.
You (and other people that you invited to join your Outlook.com Premium domain) will no longer be able to send or receive email using your personalized email address or domain. However, you can continue to send and receive email using email addresses ending in @hotmail.com, @live.com, @msn.com, or @outlook.com.
No, you will not lose your domain if you cancel your Outlook.com Premium subscription. You will need to update your MX records, since MX records direct email messages that are sent to your domain name to your email provider. If your MX records do not point to your email provider, you can’t receive email.
No, you won’t lose access to your existing email if you cancel your Outlook.com Premium subscription. However, you won’t be able to send or receive email using your personalized email address. You can continue to send and receive email using email addresses ending in @hotmail.com, @live.com, @msn.com, or @outlook.com.
You can’t cancel your subscription if your personalized email address is set as your primary alias or default “From” address. Go to Manage how you sign in to Microsoft and make an alternate email address your primary alias or default “From” address before canceling your subscription.