Reactivate an account that has been blocked

If you receive the message “Your account is currently unavailable" when you try to access your OneDrive, your account might have been temporarily blocked due to unusually large traffic volume, suspicious activity, or a violation of the Microsoft Services Agreement or code of conduct. If you recently verified your Microsoft account by entering a security code that you received as a text message, or if you shared a large number of files, the block will be removed within 24 hours.

To check your account status or reactivate your account, go to the OneDrive Account Activation page and follow the on-screen instructions.

Need more help?

More fixes for recent OneDrive issues

Get help by emailing the OneDrive support team. In a OneDrive mobile app, shake the device to get help or share feedback on OneDrive.

See more support pages for OneDrive.

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